Customer experience is Verbit's top priority.
We put our customers first by focusing on:
Start on the right foot with a comprehensive onboarding experience designed to help you maximize your use of the platform.
Your dedicated customer success manager is with you every step of the way to help you get the most out of Verbit and scale your business.
Get 24/7 support via a self-service knowledge base, full chat capability within the platform or by emailing firstname.lastname@example.org anytime.
George H. Michaels
Executive Director, Instructional Development & Interim Assistant Dean, Letters & Science IT, UCSB
“We chose Verbit because of the superior accuracy, turnaround time and cost they offered. It’s been a definite game-changer for us.”View Case Study
Coordinator of Services for the Deaf and Hard of Hearing, Brigham Young University-Idaho
“The turnaround time, the accuracy, the editing time - all of those things are truly best-in-class.”View Case Study
Video Producer, Udacity
“We were really looking to find that optimum trifecta of speed, accuracy, and cost. Verbit delivered on all three! All around, it’s been a huge success for us.”View Case Study
Electronic and Information Technology Accessibility Coordinator, Utah State University
“We consider video captions to be an essential part of an inclusive classroom experience. Verbit allows us to quickly and easily caption videos across a variety of platforms.”View Case Study
Director of Operations, vTestify
"In a growing field of transcription tools, Verbit's AI solution stands above the rest. It gives us the tools to produce reliably accurate verbatim transcripts for the legal industry at scale. As their AI-engine gets smarter, we’re very excited about where the technology will be in five years and beyond. It’s a game-changer for the legal industry."View Case Study
Assistant Vice Chancellor for Marketing, University of Pittsburgh
“I have an email that I copy and paste, because people ask me [about the live captions] all the time. So I just say: Here's Verbit... I have been giving out rave reviews too because that was a really important part. So thanks for instilling confidence in me.”View Case Study
Interpreting Services Manager, Alamo Colleges District
"Alamo is committed to access. The students have really relied on [Verbit’s] transcription and the captions if they miss the interpreter. They can then catch what’s happening. Hard of hearing students without ASL can follow along and participate. Transcripts are great for saving for later for notes and study materials."View Case Study
Media Manager, SLCC Online & eLearning Services
“Captioning is an integral aspect of making sure our courses meet the highest standards. Verbit’s captioning solution ensures that all learners at SLCC are able to fully engage with course content and achieve the best results.”View Case Study
Jeffrey J. Gray
Professor, Chemical & Biomolecular Engineering, Johns Hopkins University
"It was so convenient that we could set up captioning for our conference [with 350 scientists who are Rosetta Commons leaders] on short notice and with very little effort. Thank you Verbit for helping us make our community more accessible and inclusive."
Learning Innovation Manager, London Business School
“Verbit’s innovative transcription tool shows real value to revolutionize the market through its ease of use, ability to reduce costs, high levels of accuracy, and quick turnaround times.”
Product Owner, Agile Project Management, Bisk
"Verbit's solution is faster and just as accurate as our in-house transcription department. We’ve saved tens of thousands of dollars in reduced workforce costs."View Case Study
Director of Instructional Design, Keypath Education
"We aim to provide access to high quality online education to all student, regardless of disablity. Making sure all audiovisual content has an accessible alternative is a big part of that, and Verbit is helping us achive this goal."View Case Study
Eric Moore, PhD
UDL Specialist, UDLHE
“We can’t just talk about UDL, we need to practice it in all we do. I am a social learning theorist. People learn by watching rather than being told [so we’re] practicing what we preach. Close captioning supports retention of content.”View Case Study
Head Of Post Production, MAK Pictures
“Verbit is half the price and twice the speed of previous vendors we’ve worked with. We’ve expanded the number of interviews and other scenes that we transcribe, which is something we weren’t able to do with other providers.”View Case Study