Our Customers
Customer experience is Verbit’s top priority. We put our customers first by focusing on comprehensive onboarding, constant guidance and dedicated 24/7 support.
Customer Testimonials
“COVID provided the launch pad, but the technologies in Australia are still being fine tuned. There’s a couple of players out there that are good, but do not have the speed and the turnaround time, and the cost – a big factor for the institution. Verbit works really well for higher education.”
“When we first joined with Verbit, we had a large number of events that we’d planned. They helped us to rapidly set those up because from signing a contract to things actually going live, I think was like a week. It was really short notice. The guys I worked with there, they were fabulous.”
“It’s great that Verbit does it in UK English because I think sometimes that’s a challenge with some of the automatic transcriptions, is they’re provided in American English, and being a UK University, UK English is really important to us.”
“Students who have traditionally used one type of communication access method and then they switch over to something else, and it’s like, ‘Wow, I had no idea I was missing this much…I can follow along so much better, or I can participate more’…That’s what I tend to see with transcribing and then by extension, [Verbit’s] live captioning.”
“It’s important to find a provider you can trust because providing accessibility is extremely important. We had a call with Sadiq Khan, the Mayor of London, and over 3,500 teachers, lecturers and support staff that had the Verbit software on it.”
“I truly believe we have the best-in-class transcription experience right now when I look across the board to all of our competitors. It’s clean. It’s visually user-friendly. It’s responsive, having the ability to search for content within a video or click to the place. It just works really well.”
“I found Verbit, and it just seemed such a good fit because I was literally just about to send 40 videos manually to somebody to download, and watch, and transcribe, and the process just felt so painful. Verbit was just a simple win.”
“With our previous provider, I had to spend between 2-5 hours a week managing… I had to identify any quality issues myself. [With Verbit] that’s gone from 2-5 hours a week to 5 minutes. It’s made a massive difference.”
“Verbit brings people together, and I can’t stress that enough. It just brings departments together. It brings faculty together. It brings faculty and students together. It’s just been a great experience.”
“I have an email that I copy and paste because people ask me [about the live captions] all the time. So I just say: Here’s Verbit… I have been giving out rave reviews.”
“We’ve had a contract for transcription work with the City of Chicago for nearly two years, and Verbit’s been helping us with that. It’s been a really smooth process. The transcriptions come back very clean.”
“We chose Verbit because of the superior accuracy, turnaround time and cost they offered. It’s been a definite game-changer for us.”
“In a growing field of transcription tools, Verbit’s AI solution stands above the rest. It gives us the tools to produce reliably accurate verbatim transcripts for the legal industry at scale. It’s a game-changer for the legal industry.”
“Alamo is committed to access. The students have really relied on [Verbit’s] transcription and the captions if they miss the interpreter. They can then catch what’s happening. Hard of hearing students without ASL can follow along and participate. Transcripts are great for saving for later for notes and study materials.”
“We were really looking to find that optimum trifecta of speed, accuracy, and cost. Verbit delivered on all three! All around, it’s been a huge success for us.”
“Verbit is half the price and twice the speed of previous vendors we’ve worked with. We’ve expanded the number of interviews and other scenes that we transcribe, which is something we weren’t able to do with other providers.”
“The turnaround time, the accuracy, the editing time – all of those things are truly best-in-class.”
“We consider video captions to be an essential part of an inclusive classroom experience. Verbit allows us to quickly and easily caption videos across a variety of platforms.”
“Captioning is an integral aspect of making sure our courses meet the highest standards. Verbit’s captioning solution ensures that all learners at SLCC are able to fully engage with course content and achieve the best results.”
“It was so convenient that we could set up captioning for our conference [with 350 scientists who are Rosetta Commons leaders] on short notice and with very little effort. Thank you Verbit for helping us make our community more accessible and inclusive.”
“We aim to provide access to high quality online education to all student, regardless of disablity. Making sure all audiovisual content has an accessible alternative is a big part of that, and Verbit is helping us achive this goal.”
“We can’t just talk about UDL, we need to practice it in all we do. I am a social learning theorist. People learn by watching rather than being told [so we’re] practicing what we preach. Close captioning supports retention of content.”
“Verbit’s solution is faster and just as accurate as our in-house transcription department. We’ve saved tens of thousands of dollars in reduced workforce costs.”