Customer experience is Verbit's top priority.
We put our customers first by focusing on:
Start on the right foot with a comprehensive onboarding experience designed to help you maximize your use of the platform.
Your dedicated customer success manager is with you every step of the way to help you get the most out of Verbit and scale your business.
Get 24/7 support via a self-service knowledge base, full chat capability within the platform or by emailing firstname.lastname@example.org anytime.
Associate Director, Media Coordination and Statistics, Marketing and Broadcast Alliances, NCAA
“Verbit offered us a highly efficient and affordable solution. They have consistently gone above and beyond to not only meet but exceed our needs.”
Video Producer, Udacity
“We were really looking to find that optimum trifecta of speed, accuracy, and cost. Verbit delivered on all three! All around, it’s been a huge success for us.”View Case Study
George H. Michaels
Executive Director, Instructional Development & Interim Assistant Dean, Letters & Science IT, UCSB
“We chose Verbit because of the superior accuracy, turnaround time and cost they offered. It’s been a definite game-changer for us.”View Case Study
Coordinator of Services for the Deaf and Hard of Hearing, Brigham Young University-Idaho
“The turnaround time, the accuracy, the editing time - all of those things are truly best-in-class.”View Case Study
Electronic and Information Technology Accessibility Coordinator, Utah State University
“We consider video captions to be an essential part of an inclusive classroom experience. Verbit allows us to quickly and easily caption videos across a variety of platforms.”
Media Manager, SLCC Online & eLearning Services
“Captioning is an integral aspect of making sure our courses meet the highest standards. Verbit’s captioning solution ensures that all learners at SLCC are able to fully engage with course content and achieve the best results.”View Case Study
Director of Operations, vTestify
"In a growing field of transcription tools, Verbit's AI solution stands above the rest. It gives us the tools to produce reliably accurate verbatim transcripts for the legal industry at scale. As their AI-engine gets smarter, we’re very excited about where the technology will be in five years and beyond. It’s a game-changer for the legal industry."
Learning Innovation Manager, London Business School
“Verbit’s innovative transcription tool shows real value to revolutionize the market through its ease of use, ability to reduce costs, high levels of accuracy, and quick turnaround times.”
Product Owner, Agile Project Management, Bisk
"Verbit's solution is faster and just as accurate as our in-house transcription department. We’ve saved tens of thousands of dollars in reduced workforce costs."Read More
Directore of instructional Design, Keypath Education
"We aim to provide access to high quality online education to all student, regardless of disablity. Making sure all audiovisual content has an accessible alternative is a big part of that, and Verbit is helping us achive this goal."Read More
UDLHE Case Study
Eric Moore, PhD, UDL Specialist.
“We can’t just talk about UDL, we need to practice it in all we do. I am a social learning theorist. People learn by watching rather than being told [so we’re] practicing what we preach. Close captioning supports retention of content.”Read More