Customer story

Rose Li & Associates

Rose Li & Associates partners with Verbit to meet government accessibility standards for their large-scale virtual events with reliable live captioning and meeting transcription to support key decision-makers and leaders in the science community.

In a Nutshell

Rose Li & Associates (RLA) produces large-scale events that engage decision-makers like New Hampshire Governor Chris Sununu and leaders in the science community around key research. To ensure its virtual events comply with government accessibility standards and that research being presented is captioned and reported on accurately, RLA partners with Verbit. Verbit’s captioning solution accommodates the company’s growing need for reliable live captioning and meeting transcription.

"When English is not the first language for attendees, having captions that are accurate can be incredibly helpful. Another population that we see a lot is actually an aging one. One of our major clients focuses on research for the aging. Hearing is something that gets impacted as folks age. Having captions that are actually accurate and readable is really important for those who are participating in the meeting that way."

Lorene Eberhardt Director of Operations, Rose Li & Associates

The Challenge

RLA was struggling to book captioners for its virtual events due to a nationwide shortage of stenographers. RLA works with respected institutions, including Ivy League schools, and its leaders needed, among others, and its leaders needed a captioning solution that integrated into web conferencing platforms and could detect sophisticated scientific language and perform with superior accuracy. Lorene Eberhardt, RLA’s Director of Operations, said, “until we came across Verbit,” RLA couldn’t find an automated captioning service that met their accuracy standards.

About Rose Li & Associates

Rose Li & Associates offers science management support for nonprofits, research institutions and government agencies. RLA’s in-depth assessments and events help decision-makers prioritize future research investments and push the scientific community forward.

The Solution

Verbit’s scalable on-demand solution is solving complications related to the shortage of stenographers. Eberhardt said, “Verbit is incredibly helpful…walking you through all of the steps and there’s not really that many.” Integrating Verbit was stress-free and straightforward. With Verbit, RLA’s researchers can focus on critical scientific work and spend less time coordinating captioning services and editing transcripts.

Accurate captioning and transcription
Programmable AI to identify niche words
Always available live captioning
Built-in integration with Zoom and Webex

The Results

Scalability and reliability for multiple events

Verbit “keeps pace with demand” for captioning events “In a world where we don’t know what’s coming next and we need to be able to quickly scale…Verbit helps us do that.”

Convenient built-in integrations

“There’s no extra step that needs to be done if you are an attendee. [Verbit] integrates with

platforms like Zoom, Webex and others… so it’s really nice that it’s just integrated and built-in.”

Captioning that detects difficult terminology

Verbit’s AI continues to learn new terms, which is “really helpful…We probably are going to have some terms that are extremely unique. They’re not really used outside of a very small circle of people.”

Dedicated customer success

“I leaned on Verbit support quite a bit, and that’s been very helpful and useful. The chat feature is very responsive and has been able to resolve any issue I’ve had.”

“I found myself stressed a number of times trying to find captioners for meetings that were happening and to be able to have this type of platform where we’re not reliant on a person to do this…That’s huge, and it allows us to focus our time and attention on other matters. [Verbit’s] a great resource.”

Terrence Calhoun Brand Chief, Rose Li & Associates Conference Services

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