CUSTOMER SPOTLIGHT

AIGA DC: The Professional Association for Design

In a Nutshell
AIGA DC has turned to Verbit’s live captioning to make its events inclusive for diverse audiences, ensuring attendees with hearing loss and disabilities can engage effectively. Verbit's live captions shown during these events now detect technical design terms accurately and meet Section 508 compliance standards, which is essential when high-profile federal government designers, among others, are speaking.

The Challenge

“The pandemic hit. There were a bunch of new accessibility challenges that we hadn't had to face before,” said AIGA DC Vice President Nick Fabiani. His team needed an accurate captioning solution it could trust to make its 40 events fully accessible to the community, but as a non-profit, budgets were limited.

"For us, it was a question of how do we provide best in-class accessibility services? [Verbit’s solution] really helped to make all of our programming accessible as possible...It was the perfect balance of price."

Nick FabianiVice President, AIGA DC

The Solution

Word-for-word transcriptions for attendees to reference

A cost-effective and straightforward solution to implement

A dedicated and responsive support team

Captioning that identifies niche, specific terms

The Results

Section 508 compliance

“Section 508 compliance is something we talk about and deal with a lot…Making sure that our [captioning] reflects what we were trying to teach people to do and to be as designers was important to us.”

Dedicated support for multiple events

“We’ve had 35 events over a week. For another conference, we had 30-some odd events in one day and the support team has been really helpful.”

Cost-efficient captioning

“We’re a non-profit which year to year tries to run at a revenue neutral spot.” AIGA was looking for “the best experience for folks who need live closed captioning and [Verbit] was the perfect balance of price.”

Live editing in real-time

“For each of our events, we had both the automated service as well as somebody correcting the transcript and captions to ensure accuracy. That was really the decision-maker for us.”

“[Captioning] is something that’s been important to us to prioritize. We don’t know where people are or when they’re consuming our content anymore. For people who may not need it and wouldn’t feel comfortable asking for it, it made their experience better.”
-Nick Fabiani, Vice President, AIGA DC

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