11 Jun 2020 Danielle Chazen
5min read

Transcription Security – How Verbit Ensures Your Data Stays Secure

Data security should be a top priority for every business and professional. Ensuring that sensitive data, including personal data, stays secure is critical. Transcriptions are one area of focus currently in the realm of cybersecurity. From notes taken during internal client meetings, to transcriptions of global town halls where company performance statistics are shared to admissible transcriptions of legal proceedings, professionals want peace of mind that their data is secure.

However, no method of transmission over the Internet, or method of electronic storage, is 100 percent secure. As a result, it’s important to work with partners who do everything possible to protect your business’s data from any wrongdoings, malfunctions, unlawful interceptions or access.

Cybersecurity is making headlines

Security breaches and ransomware attacks have been making headlines, including one executed on US pharmaceutical giant ExecuPharm who reported that individuals’ Social Security numbers, financial information, driver licenses, passport numbers and other sensitive data had been accessed.

Technology and consulting company Cognizant was also affected recently, and the attacks are causing service disruptions for many clients. Maze, DoppelPaymer and Sodinokibi are three ransomware groups to be aware of.

However, with the right knowledge and systems in place, including disaster recovery solutions, cyberattacks can be effectively mitigated. Companies and their customers should feel secure. Working with partners who have implemented disaster recovery measures and thorough data security plans are therefore critical to protect your business, clients and assets from potential threats.
Transcription Security

Transcription security

Transcriptions can contain particularly sensitive and confidential information. Word-for-word transcripts are required to be taken of legal proceedings, and many additional fields including medical, government, media and enterprise are utilizing transcripts of meetings, interviews, surgeries and more.

While many transcription providers exist in the market, it’s important to work with one which specializes in the industry you’re seeking a transcription for. For example, Verbit’s technology is tailor made to capture word-for-word transcription for the legal, media and higher-education industries. Our Artificial Intelligence-based tools recognize the key terminologies and templates which are often required by these industries in order to have the transcripts be admissible in court settings or meet necessary ADA and FCC guidelines for other uses to ensure accessible materials.

For example, transcripts which do not meet 99% accuracy standards cannot be used in academic settings to provide accessibility to students with disabilities or to provide news viewers with accessible notes from lectures or speeches. While transcripts provide great engagement tools for all students, content consumers and professionals, to meet the benchmarks of accessibility, the 99% accuracy must be achieved.

Today’s transcripts also serve as interactive tools. These transcripts allow for greater collaboration among professionals and students and offer features such as note taking, glossaries, highlighting of key information and more. More collaboration and sharing is key to reap the benefits of these transcription tools, yet it also creates a greater need to ensure transcripts and their content are secure. 

One strategy to ensure transcription security includes providing each transcriptionist and editor with a different account and password to remove the potential for any individual to gain unauthorized access. Additionally, where these transcription files are being stored can also play a role. Transcriptions should only be accessible to authorized personnel and all employees and partners should take an oath of confidentiality.
Transcription Security

How Verbit offers transcription security

Verbit has instituted key processes to keep our customer’s personal data and transcription jobs secure. We’ve put in place appropriate security measures to prevent personal and business data from being lost, used or accessed in an unauthorized way, altered or disclosed.

Verbit limits access to customers’ personal data to only the employees, agents, contractors and other third parties who have a business need to know. Our policy is to require these individuals to only process your personal data on our instructions and to execute confidentiality agreements.

We have put in place procedures to deal with personal data breach  – whether such breach is actual or a probable threat – and stay in constant communication with clients to notify them and any applicable regulator in the unlikely case of potential breaches.

Verbit has also established partnerships and deep integrations with video and audio capture platforms used by higher education, legal, media and enterprise professionals to ensure all files being pulled and pushed are done so seamlessly and securely. We ensure security with SOC 2, HIPAA, GDPR, VPAT and HECVAT compliance.

Verbit’s data and transcription security measures

Infrastructure Security

  • End-to-End Network Isolation
  • External & Internal enforcement points
  • Server Hardening
  • Denial of Service (DOS) Protection
  • Segregation between Office and Production Networks
  • Penetration Tests

Application Security

  • Access Control
  • Data Encryption
  • Vulnerabilities Management
  • Segregation of Customer Data

Operational Security

  • Identity and Access Management (IAM)
  • Password Policy
  • Recertification of Access Permissions:
  • Configuration and Patch Management
  • Security Incident Response

Verbit also updates and changes the security measures we employ on a regular basis to ensure they’re up to date. In addition, our customer success team is available 24/7 to act quickly if for any reason a customer is led to believe that their interactions are no longer security.