Data security should be a top priority for every business and professional, and transcripts are some of the most sensitive files a company handles. A transcript may memorialize a confidential deposition, a sensitive board meeting, a company’s unreleased earnings, or a student disciplinary hearing. If that file lands in the wrong hands, the damage isn’t hypothetical: it’s a potential confidentiality breach, a privilege waiver, or a compliance violation.
Yes, transcription can be secure, but the level of protection depends on the vendor. Encryption, certifications, human oversight, and how AI is used behind the scenes all vary widely across providers. Here’s what to actually look for, and how that compares to Verbit’s approaches each data security measure.
Why transcription security matters more than ever
AI-powered meeting tools and transcription apps have made it easier than ever to record and transcribe a conversation, but ease of use doesn’t erase the underlying legal and ethical obligations. Attorneys have a duty to protect privileged communications and confidential proceedings. HR teams handle candidate data covered by GDPR and state privacy laws. Media organizations are bound by contractual confidentiality agreements. In every one of these cases, “we transcribed it” is not enough; the question enterprise buyers are learning to ask is “who else touched it, and what did they do with it?”
That question has only gotten sharper with generative AI in the mix. Buyers now routinely ask whether their audio or transcript content remains secure when using AI models, whether there are options for human reviews of the AI output available before the transcript is finalized, and whether a vendor can prove its security claims with an independent audit rather than a marketing page. Those are the right questions to ask, and they’re the ones this page answers.
Is transcription data secure? What to look for in a transcription vendor
Not all transcription services offer the same protection. Before trusting a vendor with sensitive audio or video, look for:
- Independent, third-party verification (certifications and attestations, not self-reported claims)
- Encryption in transit and at rest, named by standard (HTTPS, AES-256), not just “encrypted”
- A defined incident response process with public commitments to remediation timelines
- Clear data governance: a named Data Protection Officer, a Data Processing Agreement, and cross-border transfer mechanisms like Standard Contractual Clauses
- Transparency about AI: whether your content trains outside models, and whether a human reviews the output
Verbit’s team takes every item on that list seriously. Here are the details behind each point.
Independently verified, not just promised
Trust shouldn’t rest on a vendor’s word alone. Verbit’s security program is validated by independent third parties: we hold ISO 27001:2022 certification and maintain a SOC 2 Type II attestation , and we commission independent penetration tests every year to probe our platform the way a real attacker would. Our software is built against the OWASP Top 10, the industry benchmark for the most critical web application risks.
In plain terms: outside auditors check our security every year and put their name on it. ISO 27001 and SOC 2 are the two reports enterprise security teams ask for most, and a growing number of buyers now expect both.
Security built into how we build, not bolted on
Security starts long before code reaches a customer. Verbit follows a Secure Software Development Lifecycle (SSDLC): every change is automatically scanned for vulnerabilities and exposed secrets, and reviewed for security risk before it ships. Protection is engineered into the product from the first line of code, not patched in after the fact.
In plain terms: we catch security problems while we’re building the software.
Watched around the clock
Protecting data is a 24/7 job. Verbit runs a Security Operations Center that monitors our environment around the clock, backed by three continuous monitoring systems: cloud security posture management (CSPM) to keep our cloud infrastructure correctly and safely configured, security information and event management (SIEM) to detect and investigate suspicious activity, and SaaS security posture management (SSPM) to keep the business tools we rely on locked down.
In plain terms: someone, and something, is always watching for anything unusual, nights, weekends, and holidays included, across our cloud, our systems, and our apps.
Fast, disciplined incident response
When a risk is identified, speed matters. Verbit commits to clear remediation timelines: critical issues addressed within 48 hours and high-severity issues within 14 days, so problems are closed on a predictable schedule rather than left to linger.
In plain terms: we don’t just find issues, we fix them on a clock, and the most serious ones first.
Encryption you can name
Verbit encrypts data both in transit and at rest. Files move over the network protected by HTTPS, and stored data is secured with AES-256, the same encryption standard trusted by governments and financial institutions worldwide.
In plain terms: your files are scrambled with bank-grade encryption both while they travel and while they sit on our servers.
Privacy and data governance, built in
Security and privacy go hand in hand. Verbit offers a Data Processing Agreement (DPA) to customers and holds our own vendors to the same standard, and relies on Standard Contractual Clauses for data transfers across the EU, UK and Switzerland, on top of our alignment with GDPR and strict US state privacy laws.
In plain terms: there’s a contract that spells out exactly how we handle your data, and the legal groundwork to move data between regions properly.
A security-aware team
Technology is only as strong as the people using it. Every Verbit employee completes regular security awareness training and is tested with simulated phishing exercises, so the human layer of our defense stays sharp against social-engineering attacks.
In plain terms: our staff are trained and regularly tested, so an attacker can’t simply trick their way in.
Security in the age of AI
Verbit is an AI-powered platform, and we treat the security of our AI with the same rigor as the rest of our infrastructure. We offer additional options for human experts to remain in the loop to review output when you need it, adding an optional layer of oversight machines alone can’t provide. New AI capabilities go through security review before release, and we design our AI systems so that your content is used to deliver your transcription service and remains secure every step of the way.
Your recordings power your transcripts, and we’ve enlisted a host of measures to offer our platform users ease of mind with regard to compliance and security.
Verbit's security controls at a glance
Compliance & Assurance
- ISO 27001:2022 Certification
- SOC 2 Attestation (certain services and configurations)
- Annual Independent Penetration Testing
- OWASP Top 10 Secure Development
- 24/7 Security Operations Center (SOC)
- Cloud, SIEM and SaaS Security Monitoring (CSPM / SIEM / SSPM)
- Data Processing Agreements & Standard Contractual Clauses
- Appointed Data Protection Officer
Infrastructure Security
- End-to-end network isolation
- External and internal enforcement points
- Server hardening
- Denial of Service (DoS) protection
- Segregation between office and production networks
- Penetration tests
Application Security
- Access control
- Data encryption
- Vulnerability management
- Segregation of customer data
Operational Security
- Identity and access management (IAM)
- Password policy
- Recertification of access permissions
- Configuration and patch management
- Security incident response
You can learn more here on Verbit’s Trust Page.
Transcription solutions built for demanding industries
Verbit works with legal, media, education, and government organizations that can’t compromise on accuracy or security. Verbit’s team takes every measure to maintain data security and content confidentiality for users of our legal technologies like Legal Visor and Legal Capture, or the technologies behind Captivate Post Plus for media, and Campus Complete and Civic Complete to help with transcription and other ADA Title II requirements.
If you’re ready to see how a secure transcription workflow fits your team, contact us to learn more.
Frequently asked questions on secure transcripts
Is AI transcription safe for confidential or privileged conversations?
It can be, but safety depends on the vendor’s specific safeguards, not the fact that AI is involved. Look for a provider that combines encryption, independent security certifications, and offers an optional layer of human review of AI output when you need it, since that combination is what protects privileged or confidential content from both technical breaches and AI errors.
What security certifications does Verbit hold?
Verbit holds ISO 27001:2022 certification and maintains a SOC 2 Type II attestation, alongside annual independent penetration testing and development practices built against the OWASP Top 10.
How does Verbit encrypt customer data?
Data in transit is protected with HTTPS, and data at rest is secured with AES-256 encryption, the same standard used by governments and financial institutions.
Is Verbit GDPR compliant?
Verbit aligns with GDPR and applicable US state privacy laws, offers a Data Processing Agreement to customers, and uses Standard Contractual Clauses for data transfers outside the EU, UK and Switzerland.
How quickly does Verbit respond to a security issue?
Verbit commits to fixed remediation timelines: critical issues within 48 hours and high-severity issues within 14 days.
