From live meeting captions to clearing your recorded backlog, Civic Complete helps your agency scope the work, move quickly, and show real progress toward compliance.
Civic Complete for government & public sector
Captioning, audio description, translation, and public-record services, scoped to your agency. Partner with Verbit to make your government content accessible and stay ahead of your compliance deadlines.
Civic Complete helps your agency meet ADA Title II across public meetings, recorded video, and the official record, so every format is covered.
Support residents with disabilities, people who speak other languages, and everyone who benefits from clearer ways to follow public business.
AI captions, describes, translates, and transcribes your content automatically, from a single hearing to an entire archive, so accessibility keeps pace with everything you publish.
Centralize accessibility across departments, from the clerk’s office to public safety, reduce manual work, and give staff more time for the public instead of process.
Six services under one umbrella, scoped to what your agency needs.
ADA Title II ties directly to specific WCAG success criteria for government media. Here’s how Civic Complete lines up against each one.
ADA Title II requirement |
WCAG success criterion |
Civic Complete |
|---|---|---|
| Captions for live video and audio | 1.2.4 Captions (Live) — Level AA |  |
| Captions for recorded video | 1.2.2 Captions (Prerecorded) — Level A | |
| Transcripts for audio-only content | 1.2.1 Audio-only and Video-only (Prerecorded) — Level A | |
| Audio description for prerecorded video | 1.2.5 Audio Description (Prerecorded) — Level AA | |
Civic Complete is designed from the ground up for government use — built on Verbit’s enterprise-grade platform, trusted by federal agencies, courts, and public sector organizations to handle sensitive content securely and accurately.
Meets the DOJ’s required technical standard for government digital content and time-based media.
Enterprise-grade security, data handling, and operational controls certified for government use.
All content encrypted in transit and at rest. Government media and public meeting records protected throughout.
Single sign-on, role-based access controls, and centralized user management, so large agencies can provision and govern access with confidence.
The DOJ’s Title II rule requires state and local governments to make their web content and time-based media meet WCAG 2.1 Level AA. In practice, that covers almost everything your agency publishes:
Whether your content is live or recorded, in-person or virtual, Civic Complete covers both. Caption city council meetings in real time. Then process recordings of archived hearings — all from a single provider.
Purpose-built for government workflows — town halls, board hearings, legislative sessions, press conferences, and emergency communications. Connects with Zoom, Teams, WebEx, YouTube, and the platforms your agency already uses. Nothing new for staff to learn.
Start where it makes sense — with your highest-visibility public meetings or your largest content backlog — and scale across departments over time. From small municipalities to state agencies and federal departments, the plan grows with your needs.
Serve the full diversity of your constituents with unlimited AI translation across 28+ languages. Live captions, post-production subtitles, and transcripts available in multiple languages — helping agencies meet accessibility and language access obligations simultaneously.
Connect directly with your existing video, conferencing, and content management platforms so accessibility works automatically — no new systems for staff to
manage. See all available integrations >
From live meeting captions to clearing your recorded backlog, Civic Complete helps your agency scope the work, move quickly, and show real progress toward compliance.
Title II of the ADA prohibits discrimination against people with disabilities by state and local government entities. A 2024 DOJ final rule updated Title II to require government web content and mobile applications — including time-based media like videos, livestreams, and audio — to meet WCAG 2.1 Level AA standards. Live and recorded communications must include captions, audio descriptions, and transcripts where applicable.
Following a one-year extension via DOJ Interim Final Rule in April 2026: April 26, 2027 for public entities serving 50,000 or more; April 26, 2028 for smaller entities and special districts. Agencies that do not comply risk DOJ enforcement, civil complaints, and accessibility lawsuits. Learn more about how Verbit supports government agencies.
Civic Complete works with agencies at every level of government: cities and municipalities (council meetings, public hearings, and municipal broadcasts), counties and regional agencies (multi-department media accessibility with centralized administration), state agencies and departments (from legislative hearings to public-facing video libraries), federal agencies (Section 508 alongside Title II), public safety, transportation, and infrastructure agencies (real-time emergency and public safety announcements), and school boards and special districts (meetings and public communications for independent boards).
Yes. Civic Complete adapts to the accessibility needs of government entities at every level, from small municipalities to large federal agencies. You can start agency-wide or prioritize specific content first, with the security, scalability, and workflow support that public-sector operations require.
Title II applies to government web content and mobile apps — live and recorded video (council meetings, town halls, public hearings), audio-only content, livestreams, social media video, and embedded or linked media on government websites. Verbit offers live captioning, post-production captioning, audio description, and translation to cover these requirements.
Yes. Civic Complete includes real-time captioning for city council meetings, public hearings, town halls, board sessions, and livestreamed events. Captions are delivered with the accuracy public-sector content requires, and transcripts are automatically generated for the public record. Verbit also supports live captioning specifically for government.
WCAG 2.1 Level AA (Web Content Accessibility Guidelines) is the DOJ’s required technical benchmark for ADA Title II compliance — defining requirements for captions on video, transcripts for audio, and audio descriptions for visual media. Civic Complete is purpose-designed to help agencies meet WCAG 2.1 AA across all time-based media.
Verbit’s government team configures and connects Civic Complete to your existing platforms — Zoom, Microsoft Teams, YouTube, your CMS, and more. For live captioning, many agencies can be operational before their next public meeting. For recorded content, our team helps build a realistic remediation plan from day one. Reach out to get started.
Civic Complete is built for exactly that. Our post-production captioning and archive captioning services scale from dozens of recorded meetings to thousands of hours of content. Verbit AI processes efficiently, with human review available for anything that requires it.
Yes. Unlimited AI translation across 28+ languages, live translation for town halls and board meetings, and multi-language subtitling for recorded content.
Yes. SOC 2 Type II certified, data encrypted in transit and at rest, SSO integration, and role-based access controls. Available through GSA Schedule GS-35F-0220X. See verbit.ai/trust-data-policy/ and verbit.ai/vpat/ for full details.
Civic Complete replaces a patchwork of tools and vendors with one unified plan — live captions, post-production captions, audio descriptions, transcripts, multilingual access, and human review. One contract, one workflow, one partner that understands government. No gaps in compliance coverage. Explore Verbit’s full government offering ->