Ready to meet your ADA Title II requirements? Talk to a Verbit government specialist about Civic Complete.
Public entities are now required to make all digital content accessible. Most agencies are not set up to manage accessibility across every format, platform, and department. Disconnected tools and manual processes create compliance risk and make meeting Title II requirements harder to achieve. Civic Complete changes that.
Civic Complete is designed from the ground up for government use — built on Verbit’s enterprise-grade platform, trusted by federal agencies, courts, and public sector organizations to handle sensitive content securely and accurately.
Meets the DOJ’s required technical standard for government digital content and time-based media.
Enterprise-grade security, data handling, and operational controls certified for government use.
All content encrypted in transit and at rest. Government media and public meeting records protected throughout.
Single sign-on, role-based access controls, and GSA contract vehicle GS-35F-0220X for streamlined procurement.
The Department of Justice’s final rule under Title II of the ADA requires state and local government entities to make all web content and time-based media accessible, meeting WCAG 2.1 Level AA standards. Every public meeting, recorded town hall, livestreamed hearing, and video on your agency’s website now needs to meet the standard. Compliance is not optional.
Public meetings, city council sessions, and board hearings (live and recorded)
Town halls, press conferences, and community livestream events
Archived video and digital content on government websites
Social media video posted after your compliance deadline
Audio-only content, podcasts, and recorded public announcements
Emergency communications and public safety announcements
Most agencies are not set up to manage accessibility across every format, platform, and department. Disconnected tools and manual processes create compliance risk, slow down workflows, and leave agencies exposed to DOJ enforcement actions, civil complaints, and accessibility lawsuits. Learn more about accessibility requirements for government agencies >
Even with extended compliance deadlines, agencies that begin accessibility planning now have time to build sustainable workflows, train staff, clear content backlogs, and demonstrate good-faith progress — factors that matter in the event of a DOJ complaint or audit. Agencies that wait until the final months often find that qualified vendors are fully booked.
LARGER PUBLIC ENTITIES
State and local governments serving 50,000 or more constituents
SMALLER ENTITIES AND SPECIAL DISTRICTS
Public entities serving fewer than 50,000 constituents and all special district governments
Deadlines extended by one year via DOJ Interim Final Rule, April 2026. The requirements are unchanged.
Whether your content is live or recorded, in-person or virtual, Civic Complete covers both. Caption city council meetings in real time. Then process recordings of archived hearings — all from a single provider.
Purpose-built for government workflows — town halls, board hearings, legislative sessions, press conferences, and emergency communications. Connects with Zoom, Teams, WebEx, YouTube, and the platforms your agency already uses. Nothing new for staff to learn.
Start where it makes sense — with your highest-visibility public meetings or your largest content backlog — and scale across departments over time. From small municipalities to state agencies and federal departments, the plan grows with your needs.
Serve the full diversity of your constituents with unlimited AI translation across 28+ languages. Live captions, post-production subtitles, and transcripts available in multiple languages — helping agencies meet accessibility and language access obligations simultaneously.
Work with Verbit’s government accessibility specialists to map the content types, departments, and workflows your agency needs to cover. Start agency-wide or prioritize specific content — we help you build a realistic plan that fits your timeline, budget, and compliance deadline.
Civic Complete integrates with the tools your agency already uses — Zoom, Microsoft Teams, WebEx, YouTube, Google Drive, and your CMS or cloud storage. New content gets captioned and described automatically. No new systems for staff to learn or manage.
Centralize accessibility management across all departments, from courts and public safety to parks and recreation. Upgrade content to human-reviewed accuracy when the stakes require it. Track progress toward full Title II coverage as your agency moves toward its deadline.
Civic Complete adapts to meet the accessibility needs of government entities at every level (from small municipalities to federal agencies) with the security, scalability, and workflow support that public sector operations require. See how Verbit works with government agencies >
Connect directly with your existing video, conferencing, and content management platforms so accessibility works automatically — no new systems for staff to
manage. See all available integrations >
Ready to meet your ADA Title II requirements? Talk to a Verbit government specialist about Civic Complete.
Title II of the ADA prohibits discrimination against people with disabilities by state and local government entities. A 2024 DOJ final rule updated Title II to require government web content and mobile applications — including time-based media like videos, livestreams, and audio — to meet WCAG 2.1 Level AA standards. Live and recorded communications must include captions, audio descriptions, and transcripts where applicable.
Following a one-year extension via DOJ Interim Final Rule in April 2026: April 26, 2027 for public entities serving 50,000 or more; April 26, 2028 for smaller entities and special districts. Agencies that do not comply risk DOJ enforcement, civil complaints, and accessibility lawsuits. Learn more about how Verbit supports government agencies.
Title II applies to government web content and mobile apps — live and recorded video (council meetings, town halls, public hearings), audio-only content, livestreams, social media video, and embedded or linked media on government websites. Verbit offers live captioning, post-production captioning, audio description, and translation to cover these requirements.
Yes. Civic Complete includes real-time captioning for city council meetings, public hearings, town halls, board sessions, and livestreamed events. Captions are delivered with the accuracy public-sector content requires, and transcripts are automatically generated for the public record. Verbit also supports live captioning specifically for government.
WCAG 2.1 Level AA (Web Content Accessibility Guidelines) is the DOJ’s required technical benchmark for ADA Title II compliance — defining requirements for captions on video, transcripts for audio, and audio descriptions for visual media. Civic Complete is purpose-designed to help agencies meet WCAG 2.1 AA across all time-based media.
Verbit’s government team configures and connects Civic Complete to your existing platforms — Zoom, Microsoft Teams, YouTube, your CMS, and more. For live captioning, many agencies can be operational before their next public meeting. For recorded content, our team helps build a realistic remediation plan from day one. Reach out to get started.
Civic Complete is built for exactly that. Our post-production captioning and archive captioning services scale from dozens of recorded meetings to thousands of hours of content. Verbit AI processes efficiently, with human review available for anything that requires it.
Yes. Unlimited AI translation across 28+ languages, live translation for town halls and board meetings, and multi-language subtitling for recorded content.
Yes. SOC 2 Type II certified, data encrypted in transit and at rest, SSO integration, and role-based access controls. Available through GSA Schedule GS-35F-0220X. See verbit.ai/trust-data-policy/ and verbit.ai/vpat/ for full details.
Civic Complete replaces a patchwork of tools and vendors with one unified plan — live captions, post-production captions, audio descriptions, transcripts, multilingual access, and human review. One contract, one workflow, one partner that understands government. No gaps in compliance coverage. Explore Verbit’s full government offering ->