The video conferencing giant Zoom has been gaining popularity over the last few years, but no one, not even Zoom was prepared for the blockbuster year that was 2020. As COVID-19 swept the globe, confining people indoors, Zoom became the go-to app for business meetings, eLearning and family gatherings alike. Zoom reports indicate that usage peaked in April 2020 with a colossal 300 million meeting participants each day, up from 10 million in December. 

As Zoom continues to climb in popularity and the business world learns to function in a hybrid work environment, the need for transcription and the captioning of these video calls has become increasingly important. 

Why use Zoom transcription services?

Receiving transcriptions of Zoom audio transcriptions is a great way to keep your meetings documented. As soon as participants are aware the session is being documented and recorded, there’s little need for note-taking. You’ll notice participants focus more on the speaker and really listen to what’s being said.

Another benefit of using Zoom transcription services is that the transcript can be referenced at a later time or used to look back on if a session was missed. Users can search for keywords within the transcript to find informational snippets and use them to highlight key points of interest. 

Why use Zoom captioning services?

Features built into Zoom can greatly enhance eLearning and business conferencing experiences. In today’s modern world, more and more users have come to not only want, but expect captions with their video content. In fact, 85% of Facebook videos are watched without sound. Many people tune into videos while on public transport or simply enjoy having subtitles there. Having Zoom sessions captioned means that not only those who are hard-of-hearing can take part in the session, but also those who wish to turn the sound off can do so. Video conferences that are captioned can also help participants understand a difficult accent or a host speaking unclearly. Captions encourage participants to better engage as they can take in what’s being said, word-for-word. 

The growing importance of accessibility

Adding captions to Zoom calls and providing transcripts post-call is a move toward accessibility. It simply helps to attract a much wider community. But why does accessibility really matter? Here are just a few reasons:

  • 466 million people are deaf or hard of hearing worldwide.
  • Only 360 million people speak English as their first language, meaning, captions will help non-native speakers take in what’s being said. 
  • A workplace promoting a fully inclusive environment primes all employees for equal opportunities.
  • Diversity and inclusion impact the bottom line as individuals have a growing interest in working or supporting companies committed to inclusivity.

With Zoom becoming an integral part of many business operations, there is a clear demand for additional features. It’s important to stress that educational institutions and workplaces promoting accessibility don’t just benefit those with disabilities or those non-native to the language spoken in the session. Those using Zoom live captioning and Zoom audio transcription are offering more ways to consume information and subsequently increasing their meeting engagement levels. 

Verbit’s Zoom transcription services

To keep up with the increasing demand for transcription services, ‘Live Room by Verbit’ is an exciting integration with Zoom providing embedded transcription within the Zoom application itself. This integration means that meetings, conference calls, webinars and online courses can all be accurately transcribed in real-time. 

Using this Zoom video transcription service allows you to accumulate data and keep track of all the information discussed in calls. Within the transcript itself, users can take notes, highlight useful sections and use a special research tool to search for difficult terminology (notice the search tool at the top right of the image below). 

How does the Zoom integration work?

Live communication access real-time translation (CART) services are offered to provide a transcript of Zoom conversations on the side of video or audio calls. You can see an example of how this looks in the image above.

To use this Zoom integration, the process is as follows:

  1. One time set up of the integration itself.
  2. Select between transcription (and captions) within a profile that is set up on Verbit’s platform.
  3. Schedule a CART session in the Verbit platform and join a Zoom meeting.
  4. Verbit will ensure all microphones are connected so that audio is of the highest quality in order to produce an accurate transcript.

Verbit’s live captioning Zoom service 

In addition to the transcription feature, Verbit also supports a closed captioning Zoom integration. This cutting-edge feature offers live captioning for Zoom calls that appear in real-time. This functionality will help provide increased engagement and accessibility in a number of settings including for:

  • Students in higher-ed
  • Online learners
  • Legal professionals 
  • Business leaders 

Once the integration is set up, the meeting host simply needs to select ‘Closed Caption’ within Zoom to get the caption party started.
Together, these technologies are helping online learners and businesses provide an inclusive environment. Many universities, for example, have struggled with the fast move to converting all of their courses online. Verbit’s Zoom closed captioning service ensures that students are provided with an equal opportunity to access course materials. Students with dyslexia or disabilities no longer need to rely on in-person notetakers if they have access to transcripts. In a business setting, Verbit’s Zoom integration can help lawyers and employees by providing live recordings of all correspondences. 

For more information on how to utilize Verbit’s Zoom transcription and captioning integration, contact us today