FAQ / Technology

Do I have to work a minimum number of hours? Do I have to work at specific times during the week?

We have no minimums for when or how much you work. The beauty of our platform is that you can work as much or as little as you like! Some of our transcribers work part-time, while others work consistently throughout the week. Jobs are always available, and you can choose a file to work on at any time of the day. You decide when you start and stop working.

Does Verbit have an API?

Yes. For more information or for documentation, please contact support@verbit.ai Read More

Does Verbit support files with difficult audio?

Yes. Verbit’s ASR includes various modes that work together to convert the audio to text, including an acoustic model that reduces background noise and echo, and cancels out factors that decrease audio quality. We always encourage customers to follow best practices when recording audio for transcription.  

How are subtitles, closed captions, and Subtitles for the Deaf and Hard of Hearing (SDH) different from each other?

Subtitles are designed for hearing users, as they only cover spoken text and do not include sound effects or other audio elements. SDH, on the other hand, are designed for those who are deaf or hard of hearing by including additional information, such as speaker tags, sound effects and other elements outside of the speech itself. Closed captions are required by law on all public broadcasts, as per FCC regulations, and are typically formatted as white text on a black background that can be positioned anywhere on the screen. Read More

How can I start working as a transcriber?

Fill out the registration form. You will then receive an email containing a link to a test for potential transcribers. Once you complete the test, you will receive an answer via email indicating if you have passed or not. Those who are successful are eligible to begin working.

How does artificial intelligence fit into the process?

Artificial intelligence automates the transcription and captioning process. Once complete, any corrections or modifications to the technical output are fed back to the ASR engine through adaptive algorithms. New data is also inputted to provide context and the system is trained to recognize different accents and audio quality characteristics of our customers. These features make our technology more accurate over time.

How does Verbit’s smart technology make a difference?

Verbit incorporates the latest advancements in deep learning, neural networks and natural language understanding into an adaptive learning cycle that trains our algorithm to improve accuracy over time. Read More

How does Verbit’s solution work?

Your files are uploaded or shared via API or a platform integration. Our in-house Automated Speech Recognition (ASR) technology then automatically transcribes the file. The file is then edited and reviewed by professional transcribers. Adaptive algorithms enable the technology to continually become smarter, faster, and more accurate over time.

I passed the test. How do I get started?

You can log in to the platform and claim files to work on by clicking on the file name – we do not assign them to you. Our algorithm will automatically generate a transcript for you to edit, and, upon completion, you simply send for review. Sections that have many transcription errors may be deleted and retyped from scratch. In a case where a transcriber claims a file and does not perform any action on it for two hours consecutively, the file will be automatically unassigned. Transcribers can always return to the jobs list to find the next audio file to work on.

Is there a minimum duration for files?

Yes. We accept files that are one minute and above. Read More

TRM Support

A typical deposition or court hearing will often take a full day (~8 hours). We have traditionally broken this up into chunks causing consistency problems. Our new enhancement provides a solution for our legal customers to edit these long files easily and quickly. In addition, we now support the transcription of long files without any inconsistencies by using a smart dynamic split and entity sharing as standard within our operations platform. For our legal market the TRM format is a standard audio file format used for capturing the audio of different speakers in a deposition or multi-party litigation scenario. Read more.

What are the advantages of Verbit’s technology versus other transcription services?

Verbit’s in-house ASR technology enables us to significantly reduce costs and, at the same time, increase accuracy to exceed 99%. Verbit’s smart technology is based on three models: linguistic, acoustic and contextual events. Adaptive algorithms produce the most detailed speech-to-text files and provide the highest accuracy and fastest turnaround time on the market for the lowest cost. Read More

What channels can I use to upload material?

There are three ways to upload files to Verbit. Upload files through API - Our open API can be customized to your needs. It's seamless for you to deploy and will enable you to transfer a large number of files easily. In the API, we define profiles which enable you to send files with different turnaround times, different guidelines and with the option to add notes. For more information on how to use Verbit API, visit our online API documentation in this link: https://verbitaiv3.docs.apiary.io Manual upload - You can copy and paste any link, or simply upload files from your computer, Dropbox, Google, YouTube, etc. Click here to go to How do I upload files manually? Upload through Connector - You can connect to the third-party platform you use to manage your content, such as Panopto, Kaltura, Brightcove, etc. You simply retrieve files from that platform by logging in and your captions are sent back once completed. Click here for more information.

What does a Verbit transcriber do?

Verbit transcribers have access to a constantly updated list of audio and video files that must be edited and reviewed following the ASR transcription. The Verbit platform is online, self-serve and on-demand. Transcribers can log in and choose the files they would like to work on by clicking on the file name; we do not assign the files. Transcribers can always return to the job list to find the next audio file they would like to work on.

What file formats does Verbit accept?

Verbit accepts any file format that a customer needs.

What is Verbit’s ASR and how does it work?

Verbit’s proprietary adaptive ASR technology is based on three models: linguistic, acoustic and contextual events. It is specifically trained for the domain of the customer. This strategy produces a highly accurate initial transcript (average of 90%) within minutes of the file being submitted. Read More

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