FAQ About

On Verbit’s homepage, click on the ‘Live’ link. You will need to be logged in as an account administrator to see this option. Then click the ‘Book Now’ button. Finally, fill out the session details form with your name, profile, start and end times, speaker email address, notes for our transcribers and any glossary items to be discussed. Then click ‘Confirm’ and you’re all set. See these instructions visually here.

The Customer Dashboard allows Verbit customers to monitor their jobs statuses, review payments and aid in generating usage reports and summaries. For more insights on how to open the customer dashboard and parts of the dashboard read more here.

Verbit incorporates the latest advancements in deep learning, neural networks and natural language understanding into an adaptive learning cycle that trains our algorithm to improve accuracy over time.

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Pricing is done on a case-by-case basis. We create custom contracts for every customer based on their individual needs, taking into account factors such as the quantity of audio minutes and urgency, among other considerations. We charge per audio minute and there are never any hidden fees.

For more information, click here to fill in your details and our experts will get back to you with the relevant details: https://info.verbit.ai/pricing

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Verbit understands that security is a top priority for your organization and our customers. We’re further enhancing our security processes with two new features, designed to ensure that you’re in complete control of your confidential information.

Password Policy:
You’ll be able to create, change and safeguard a password to verify your identity and obtain access to files on the platform. This feature will be rolled out gradually within the next three months. Read more about it here: https://verbit-ai.zendesk.com/hc/en-us/articles/360016765791-How-do-I-change-my-Verbit-password-

Platform Auto-Logout:
After 30 minutes of inactivity on the platform, users will automatically be logged out. Learn more about the feature here: https://verbit-ai.zendesk.com/hc/en-us/articles/360029903231-New-Feature-Automatic-Logout. If you’re interested in enabling this capability, feel free to get in touch with your dedicated Customer Success Manager.

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Most automatic captioning and transcription solutions fall short on meeting unique industry and customer needs. Our proprietary automatic speech recognition technology, Captivate™, for example, is trained with dedicated models that are designed with customer input for term boosting, proactive research and formatting needs. Captivate is trained on domain specific needs with a dynamic domain dictionary that is continuously updated before and during its use. Our technology delivers a bespoke solution at scale with any level of customization necessary, which isn’t possible for generic automatic speech recognition technologies.

Once the initial technology-produced transcript is ready, the file passes to our human transcribers for another layer of review when requested. This step is divided into two stages where editors and then reviewers work to improve the accuracy of the transcript with an aim to bring it to a targeted 99% accuracy level. All of our transcribers are highly qualified and must pass a rigorous test with a 10% acceptance rate.

Your files are uploaded or shared via API or a platform integration. Our in-house Automated Speech Recognition (ASR) technology then automatically transcribes the file. When using Verbit’s Pro solution, the file is then edited and reviewed by professional transcribers. Adaptive algorithms enable the technology to continually become smarter, faster, and more accurate over time.

Yes. Verbit offers a wide range of integrations for post-production and live needs. We integrate with Video Conferencing Platforms like Zoom and Microsoft Teams, Learning Management Systems like Blackboard, Canvas and Brightcove and Content Management Systems such as Panopto, Kaltura, YouTube, Vimeo and VoiceThread. Learn more

Yes. Verbit’s sophisticated technology is trained to combine linguistic, acoustic and contextual events to identify the topic of the file and engage a database of the most-used words accordingly. We have specialized engines based on different subject matter to assist in more niche areas. This process offers higher accuracy in our results, even when handling complex terminology.

Verbit supports a wide variety of languages, including English, Spanish, French, Hebrew and more. See the full list of available languages here.

Yes. Verbit offers a variety of translation services, including machine and human translation options in dozens of language pairings. Our expert translation services work to identify nuances to help capture translations accurately.

Verbit serves customers across a wide variety of verticals, including higher education and eLearning, legal, media, government and more.

Transcription and captioning are two different solutions, both of which can be delivered live in real-time or when recorded content and events are captured. Transcription involves converting spoken audio or video into long-form text, often displayed in full and broken out by each speaker. It is typically used for search and recall, serving as notes. Captioning divides the transcribed text or spoken audio from a video into sections which are time-coded and synchronized with that video. It can be used during live events, such as meetings, conferences and lectures and appear on screen as well. Both can be done manually by listening to the audio and manually typing out the words, but with technologies like Verbit’s there is no need to type everything from scratch, as captions and transcripts can be generated automatically or by a team of human experts. Both are helpful for accessibility needs and engagement.

Artificial intelligence automates the transcription and captioning process. Once complete, any corrections or modifications to the technical output are fed back to the ASR engine through adaptive algorithms. New data is also inputted to provide context and the system is trained to recognize different accents and audio quality characteristics of our customers. These features make our technology more accurate over time.