Verbit Support

Verbit strives to provide the best possible customer support. Our goal is to deliver quality solutions quickly and efficiently while ensuring you’re completely satisfied with the result. Our friendly support team is available on business days from 9 AM to 5:30 PM Central Time. Most questions received during business hours are answered within four hours.

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Verbit’s automated system receives captioning/transcription jobs, processes them and returns the results to clients. Verbit focuses a tremendous amount of attention on ensuring that you receive high-quality results. We constantly review our transcribers’ performance and Verbit’s automated processing. Verbit does not review every job the platform processes, but we detect potential problems through four different mechanisms.

In the event that you encounter a glitch, Verbit takes immediate action to rectify the problem. Our transcribers undergo a review process and receive performance ratings to ensure they provide consistent, quality results. If you have a transcript with errors, please contact us, and we’ll address your concerns. If the source of the problem is due to Verbit’s automation, we will manually review the timing and make corrections. We use that data to continuously improve Verbit. Because Verbit runs on its own servers, we are able to rapidly deploy frequent corrections and improvements.