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The Cost of Not Embracing Advanced Court Reporting Technology


Blockbuster, Kodak, Borders, Radio Shack. The business world is ripe with cautionary tales of once-thriving companies that ultimately succumbed to failure. The common thread that connects them all? A reluctance to adapt to changing ways and, specifically, advanced technology. This resistance to embrace new technology and lack of innovation gradually led to these organizations being overtaken by established competitors or by new players on the scene. 

Digital transformation has been a hot topic in recent years. As new tech tools are being developed faster than ever, businesses must adapt or risk succumbing to the consequences of not being on board with technology. However, despite clear changes taking place in virtually every industry and the consequences of not adapting being abundantly clear, some resistance to embracing new technologies still remains. Comments like “We’ve always done things that way” are not altogether uncommon. 


Driving the Evolution of Court Reporting Equipment

The profession of court reporting has always been intrinsically connected with technology and has consequently evolved as the technology has changed. Once upon a time, court reporters traded in quills and inkwells for the stenotype machines. In fact, back in 1906, when the first commercial stenotype machine was introduced, the tool was welcomed with open arms as it made the arduous task of court reporting slightly easier. That early innovation would change the industry forever, with the modern keyboard that stenographers use today having evolved from this groundbreaking machine’s early design.

Fast forward to the 21st century, where AI-enabled transcription and voice recognition software represents the next frontier in reporting tools. When applied to automated speech recognition (ASR) technology, AI has the potential to improve speech-to-text engines to the point that they can transcribe jargon-heavy legal proceedings highly accurately, while simplifying processes and workflows.   


Benefits of Court Reporter Tools Far Outweigh the Costs 

New technologies will only be developed faster, resulting in more fierce competition. In order to stand out as the top choice, companies must embrace these changes. Simply reacting to new technologies isn’t enough; being proactive is necessary. Companies that are slow to innovate will be overtaken and replaced. We’ve already seen some of the casualties. 

Many businesses remain stubborn about adopting new technologies due to the perceived high costs. It’s undeniable that taking on new technology systems is an investment. However, the cost of not keeping up with innovations are far greater than any savings that are accomplished by not upgrading. 

Here are some of the benefits organizations can enjoy: 

Gain market share

Being open to new technology allows organizations to maintain a competitive edge over others in the field. When a company embraces digital transformation, it often becomes the dominant player in the market, leaving others to play catch-up or risk failure.


Improve processes with court reporting software  

The true value of technology, AI, in particular, comes in completing time-consuming, repetitive work. The fact is, machines don’t have a bad day. They aren’t affected by factors like fatigue, or illness and, therefore, can finish these tasks faster with fewer errors.  But, while machines can process, store and recall information much faster than people, human professionals still need to apply critical thinking to that information. Therefore, by leaving the mundane or tedious tasks to the machines, AI brings immense potential payoff for organizations. 


Latest court reporting technology provides greater visibility

Running on outdated technology restricts an organization’s ability to gain a clear view of all aspects of their business. Not adapting to novel technology results in not receiving thorough insight into operations and limits the ability to make informed decisions. 


Better Communication through new court reporter tools

Technology provides the ability to communicate through multiple channels and forums. AI-based chatbots provide businesses with yet another touchpoint to communicate with customers. Organizations that leverage all available technologies to reach out to potential and existing clients benefit from more opportunities to win business. 


Provide court reporting services with enhanced customer experience 

The digital takeover goes hand in hand with what has been dubbed the “4th industrial revolution”, referring to the widespread adoption and use of highly advanced technologies, including artificial intelligence. The daily use of different technologies has blurred the lines between the physical and digital spheres and has set a high standard of customer expectations in terms of how services must be delivered. Today’s tech-empowered customer expects business services to be just as digitized as their personal lives and interactions. Organizations must arm themselves with tech tools to deliver a superior experience.     


Going Forward 

In today’s business landscape, an organization’s technology strategy is inextricably linked to their overall company strategy. A business that is interested in becoming an industry leader no longer has the luxury of not adapting. By grounding strategy and tactics in technology, organizations can ensure that they are operating at the highest level and exceeding their customers’ needs. 

In particular, court reporting companies that embrace the latest technologies are poised to become invaluable for all levels of courts as well as for the legal system at large. The innovation of AI applied to legal transcription has the potential to pave the way for an updated version of the profession of court reporting. Skilled individuals who are experts at overseeing the many different technologies that are involved in the modern courtroom are sure to be in high demand going forward as the digital revolution takes hold in the legal sector. 

To quote Charles Darwin, “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.” The same logic can be applied in the business world. Organizations that are nimble and open to changes are those that will stand the test of time and thrive in today’s ultra-competitive landscape.  

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Why Captions Improve Online Course Completion Rates and Student Engagement

In the ’70s, ABC introduced the concept of adding words to television programs. It was a major innovation that required sophisticated technology and specialized equipment, meaning not all TV sets could support it. But, it marked the dawn of a new era and represented a major milestone for the hearing-impaired community. As the decades progressed, we’ve reached the point where most people can hardly remember a time before captioned TV. This is certainly not by accident, as it is actually required by law to include captions for any video content that is aired on American television.


Accessibility for Everyone

As public awareness of disability spreads, the need for accessibility increases as well. Beyond entertainment and media outlets, this is also apparent in schools that invest significant effort in making their materials accessible to everyone, as well as in businesses and in the online environment that is quickly adopting the idea of being accessible for all. With these trends continuing and showing no signs of slowing down, it is not unfeasible to predict that captioning every video, educational or not, will become the default. As this quickly becomes the norm, an organization would not want to have an inaccessible online presence. 


The Rise of the E-learning Industry:

In 2015, the E-learning industry reached $107 billion in revenue, and experts predict that by the end of 2025 that figure will triple. The massive growth in the last few years is not only coming from niche online courses, as it began, but with the rise of distance learning. Higher education organizations have increasingly adopted online environments to offer more flexible learning options and many businesses have opted for online employee training techniques. As a result, E-learning has become the fastest growing sector in the world of education. 


How Captioning Enhances Learning Techniques 

One of the many challenges that students face is to stay on-task when studying. There is no shortage of distractions that prevent a student from paying close attention to the material they are learning. Being exposed to a variety of stimuli means it is only natural that a student will need an extra element to keep them focused on the content. One of the solutions to this issue is adding another layer to focus the mind. For example, adding subtitles to video content enhances the material as the student is engaged by watching, listening and reading, which reinforces comprehension. 

Evidence is now available to support the idea that the cognitive systems dealing with auditory and visual word recognition are highly interactive and fully interconnected (Masson, 1995, Van Orden, Pennington, & Stone, 1990)

Use Captions For a Better Course Completion Rate 

Adding captions to educational content is certainly not a new innovation. Since the late ’80s, researchers around the world have been exploring different learning skills and techniques, one of them being the effect of video captions. Measuring the rate of student success with and without captions is simple. It requires creating a test group of students that use captioned videos and comparing their results to students in the same course who are not provided with captioned content. Web and university archives are abundant with hundreds of studies that have been conducted on the topic. Beyond results indicating better academic results for students who used captioned video, many students have reported that they actually rely on the text more than the audio. In addition, students that are exposed to a combination of audio and text accompaniment are better able to recall material on later assessments (Bird, S.A., & Williams, J.N., 2002). 

Using a combination of audio and text helps create a stronger learning impact. Adding another layer to the learning process enables better student engagement and more approachable and memorable content. The results of various studies point to the same conclusion: adding subtitles to an online course or class will significantly improve the completion rate. 


The dominance of online learning methods has made it possible for almost anyone to gain access to information and learn about almost any topic. This means that people now have more options than ever to develop themselves in any direction they wish. The E-learning industry plays a major role in the technology revolution and, as a result, it is making waves in higher education, employee training and in personal growth and development by leveling the playing fields and making learning without limits a reality. 

The importance of providing captioned video is undeniable. It has become more essential than ever to add a text-based layer to academic content in order to provide all learners with the best chance to truly understand and absorb the information you want to convey.


About Verbit 

Verbit is an innovation-driven company on a mission to make captioned video the standard on all learning platforms. We are the leading transcription and captioning technology company in the E-learning space, and our number one goal is to contribute to the effort of creating an accessible and innovative learning environment. In this way, we support e-learning companies by helping their students succeed and by improving online course completion rates and overall satisfaction. 


About the Author 

Maya Piper is a Customer Success Manager at Verbit. She has extensive experience in a variety of industries working on both the customer and product sides. Maya is passionate about helping customers build unique business strategies and tailoring creative solutions.


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