Davidson-Davie Community College

CUSTOMER SPOTLIGHT

In a Nutshell

Davidson-Davie Community College’s Digital Accessibility Services team is partnering with Verbit to help students navigating multiple disabilities, including learning disabilities and ADHD. Verbit ensures their online learning environments are accessible with live captions. Students are also benefitting from a note taking solution via Verbit’s accurate transcripts, a need which will continue when they return to in-person courses.

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The Challenge

"I got a student that needs it right now, not tomorrow,” Kate Moss said. Sound familiar? Moss said she needed a partner who could deliver on student accessibility needs quickly. Additionally, “as a community college, we really like to stretch our technology.” Verbit was able to rise to the challenge, ensuring note taking, live captions are other needs were provided to students as quickly as the accessibility team uncovered what each needed from individual calls to students.

“A lot of assistive technology companies, they speak to the disability. Verbit speaks to the human that has the disability. That’s different. We can do live captions all day long, and these are perfect live captions, but the fact that you understand that you are speaking to students… that is the piece that sets Verbit apart from the others.”

Kate MossDirector, Digital Accessibility, Davidson-Davie Community College

The Results

Full and ongoing customer support

“The customer service is amazing. It is everything. It matters to have someone that checks up on you [and asks] what are your needs? Whether it’s related to Verbit or not to see if there’s solution that Verbit can provide. I think that’s amazing.”

A student-first platform makes a difference

“[Sending] emails to students to remind them that their class is coming up – that’s extra. You guys don’t have to do that. The ability to send that student the transcript directly, that’s good. It matters. The quality of the captions, it matters. It’s those little details that I feel like are what sets Verbit apart.”

Transcripts for students with learning disabilities

“I have a lot of students who need that help with taking notes because of a learning disability… I’m finding that we will have less virtual classes in the fall, but I still wanted the Verbit contract because I feel I can still utilize it even though we won’t have the virtual. That note-taking aspect I think is going to be bigger for me this year.”

Multi-language captioning capabilities

“In my mind [what’s] really sticking out right now for Verbit has to be the multi-language capacity. We had some students who needed live captioning in a foreign language course, I do believe it was Spanish at the time, and Verbit was from my research, the only vendor doing that at the time. That was really instrumental for us.”