Interview Transcription

By: Sarah Doar



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Nearly every team within your business is likely conducting interviews – whether it’s HR interviewing prospective job candidates, marketers who are seeking insights from thought leaders or sales teams hosting meetings with clients to better gauge their needs. Interview transcription is a helpful tool for both in-person interviews and virtual video ones, which are now often the preference of today’s companies and interviewees. In fact, 86% of companies are conducting job interviews via video.

Interview Transcription Table of Contents:

In either scenario, transcription offers a helpful solution to the challenges which come with interviews. Transcripts can come in to save the day when interviews encounter technical difficulties or other distractions. 

Why? Transcripts provide convenience. They provide a searchable way to easily reference everything that was said in a clean text format. Professionals can go back and double check interview highlights or occurrences that are worth taking note of. Transcripts not only help teams conducting interviews to gather important insights in this manner, but they also avoid misquoting interview subjects. When the professionals conducting interviews know their correspondence is going to be captured and turned into transcripts, they’re more likely to be in the moment and ask thoughtful questions. They’re able to simply focus on the conversation at hand, knowing they will have the notes to come back to later. 

Do I need to use an interview transcription service?

Transcribing interviews manually can be a tedious, time-consuming process. Many businesses are benefiting from enlisting interview transcription services, which are a significant time saver from manual transcription. With automated transcription software, it is possible to receive word-for-word records of interviews, events and recorded meetings more easily. Transcription partners like Verbit can also offer a high accuracy rate, which is something that is not guaranteed with automatic solution providers or even other paid services on the market. Partnering with a transcription service provider that uses automatic technology supported by human editors is, in most cases, the best way to go.

Do I have to transcribe my interviews?

It is not always necessary to have a transcript of every interview or conversation. However, there are several instances when it can be a lifesaver.

1. Job interviews with prospective employees

Interviewing someone can take a lot of mental juggling. HR and hiring managers need to balance asking relevant questions, listening to answers and zeroing in on details, all while trying not to miss anything. Manually taking notes while interviewing a prospective employee can distract from the conversation. When you record and transcribe your interviews, it makes it much easier to balance many responsibilities at once. You can engage fully with the interviewee without missing anything important. By using a professional transcription service, interviewers can rest assured that there is an accurate record of everything that was said. 

2. HR interviews with staff

Memory is imperfect, especially when it comes to important conversations. With so many sensitive and personal conversations happening between employees and HR, having an undeniable record of exactly how a conversation progressed is an invaluable resource. It can also help to provide a company with legal backing in the unfortunate event of a lawsuit.

Person in a video call on a laptop

Whether the meeting or interview is with a current or a prospective employee, recording events and having the transcripts can help you to understand and showcase how difficult conversations were handled. Additionally, these transcripts can serve as educational training tools for HR team members or managers to learn from by reviewing the dialogue with them.

3. Marketing efforts & video

With companies creating more thought leadership videos, events and resources than ever before, transcription can also greatly help your marketers and staff.  When interviewing thought leaders live, at events or over Zoom, interview transcription software can be highly useful. If you intend to quote your interviewees it’s great to have a record of what was shared. Transcripts can again serve as legal backing, but they also help teams to reference and use quotes more quickly to create materials. Transcripts, like those provided by Verbit, are interactive, searchable and a huge timesaver when you need to accurately reference something that was said. We’ve all been there scrolling quickly through an hour long video or going back and forth when looking to pull out one strong sound byte. Instead, generating a written out transcript to copy and paste quotes from will help you reference video and produce content much faster. Employees will be thankful they no longer need to write things out manually.

Having video content transcribed can also help with your business’s SEO. Placing the transcript below the video helps Google to optimize your content by catching keywords relevant to the video topic. This can boost your content’s reach with the greater opportunity for it to be discovered by those who are searching for terms that appear within your transcript. Your transcript will essentially allow them to be directed to your company’s website or landing page. Without a transcript, your video is virtually undetectable by Google on its own. As an added benefit, these transcripts will also make your marketing efforts and video interviews with thought leaders accessible to audience members, such as those who are Deaf or hard of hearing.

What is the best way to transcribe an interview?

While there are many reasons and scenarios for interview transcription, there are definitely best practices to keep in mind when transcribing. At the end of the day, it is key to use the method that gives you the highest rate of accuracy. Turning to a professional transcription software partner like Verbit can help. Verbit transcripts have a target accuracy rate of 99%, making them legally admissible and actionable. 

Verbatim transcripts can be especially useful in HR and workplace situations where exact records may be needed in order to to reference or corroborate previous conversations. In these cases, relying on manual transcription by untrained professionals is a risk when compared to using professional software to transcribe video. Not only is manual transcription tedious, as it sometimes takes eight hours or more to transcribe a single file, but it also allows for a greater margin for error. Turning to interview transcription software like Verbit’s allows you to focus your employees’ efforts on more important matters while receiving accurate results and much faster transcript turnaround.

What is the best software for transcribing interviews?

Transcribing interviews should be a seamless process. Once the interview is complete, the focus should be on the next steps in the interview process – not the technical barrier of creating or sourcing a transcript of it. Verbit can serve as an essential partner in providing companies the transcription files they need. Verbit’s interview transcription service integrates directly with many video platforms and storage software. By integrating with Zoom and Google Drive, Verbit gets transcripts completed quickly and seamlessly without manual effort. Users can also easily upload their files and receive the files back within hours, which is usually unlikely (without sacrificing accuracy) when using automatic solution providers or in-house transcribers. 

close-up of a computer setup with a person's hand in focus

How long does it take to transcribe an interview?

The time it takes to transcribe one hour of audio can range from 2 to 10 hours. It depends on several factors. The quality of the audio file, whether the speakers have heavy regional accents and the number of speakers in the conversation all influence how long it takes to complete a transcription. However, professional interview transcription services, like Verbit’s, offer a four-hour turnaround time.

Verbit also grants businesses the ability to upload multiple interview files at once, making it possible to scale your efforts and receive several transcripts back all within the desired time frame you need. This can be especially helpful when conducting multiple same-day interviews for open positions or when hosting events with multiple speakers or sessions.

How much does transcription of interviews cost?

While there are some built-in automatic AI transcription tools available to you, they rarely perform at the accuracy levels needed to be viable. Verbit understands that there is also rarely a one-size-fits-all when it comes to interview transcription needs.

Factors like the length of interview recordings, how many transcripts are typically required per month and what turnaround time is needed can all play a part in determining price points. Verbit’s leaders understand that every business has its own needs and budget when it comes to securing interview transcriptions.  Whether it’s accuracy, accessibility, automation or legal backing that you’re after, Verbit’s interview transcription service can be tailored to meet your budget and needs. 

Contact us to learn how you can partner with Verbit and make your interviews more actionable with tools like live transcription, as well as accessible with additional solutions like audio description, video captioning, translation and more.