FAQ

How does Verbit’s solution work?

Files are uploaded or shared via API or platform integrations. The in-house Automated Speech Recognition (ASR) technology automatically transcribes the file, which is then edited and reviewed by professional transcribers. Adaptive algorithms enable the technology to continually become smarter, faster, and more accurate over time.

What is Verbit’s ASR and how does it work?

Verbit’s proprietary adaptive ASR technology is based on 3 models: linguistic, acoustic and contextual events and is specifically trained for the domain of the customer. This produces a highly accurate initial transcript (average of 90%) just minutes after the file is submitted.

What is Verbit’s human editing process?

Once the initial technology-produced transcript is ready, the file passes to our human transcribers. This step is divided into two stages: editors and reviewers to ensure that the transcript reaches over 99% accuracy. All our transcribers are highly qualified and must pass a rigorous test with a 10% acceptance rate.

How does artificial intelligence fit into the process?

Artificial intelligence automates the transcription and captioning process. Once complete, any corrections or modifications to the technical output are fed back to the ASR engine through adaptive algorithms. It is also fed with new data to provide context and is trained to recognize different accents and audio quality characteristics of the customers. These features make the technology more accurate over time.

What is the difference between transcription and captioning?

Transcription involves converting spoken audio or video into text. Captioning divides the transcribed text into time-coded sections that are synchronized with a video. Both are typically done by listening to the audio and manually typing out the words. With Verbit, there is no need to type everything from scratch. The algorithm produces a transcribed text that requires minimal human editing as it is already highly accurate, enabling faster and more precise transcription for a lower cost.

What industries does Verbit specialize in?

Verbit serves customers across a wide variety of verticals. Our main development focus is on transcription and captioning services for the higher education and legal industries.

What are the advantages of Verbit’s technology over other transcription services?

Verbit’s in-house ASR technology enables us to significantly reduce costs and, at the same time, increase accuracy to exceed 99%. Verbit’s smart technology is based on 3 models: linguistic, acoustic and contextual events. Adaptive algorithms produce the most detailed speech-to-text files and provide the highest accuracy and fastest turnaround time on the market for the lowest cost.

What is real-time transcription/CART services?

This is the process of converting spoken audio into text in real time. Verbit’s real-time solution is fortified by smart AI technology to produce a highly accurate technical output that is corrected on the spot by professional type-correctors.

What are the advantages of Verbit’s real-time/CART solution?

Sessions can be scheduled within minutes using Verbit’s easy-to-use online platform. Verbit’s affordable real-time solution produces a highly accurate transcript on the spot.

Why are transcription and captioning necessary in higher education?

All publicly funded universities must comply with the ADA and Sections 504 and 508 of the Rehabilitation Act, which require all video content to be fully accessible with captions that are 99% accurate. Transcripts and captions have also been proven to help all students, particularly those who are deaf or hard of hearing, with better information recall and higher engagement.

What is the purpose of transcription in the legal industry?

Legal transcription is performed for all courtroom proceedings and internal legal processes in order to maintain accurate records. Services include the transcription of depositions, testimonies, hearings, interrogations, client letters, briefs and more.

What languages does Verbit support?

Verbit currently supports English and Spanish, with plans to expand to include additional languages in the near future.

Does Verbit support files with difficult audio?

Yes. Verbit’s ASR includes various modes that work together to convert the audio to text, including an acoustic model that reduces background noise and echo, and cancels out factors that decrease audio quality. We always encourage customers to follow best practices when recording audio for transcription.

Does Verbit support transcription for complex topics?

Yes. Verbit’s sophisticated technology combines a linguistic, acoustic and contextual events model to identify the topic of the file and engage a most-used words database for higher accuracy, even for complex terminology.

Is there a minimum duration for files?

Yes. We accept files that are one minute and above.

How does transcription help with SEO?

Search engines work exclusively through words. By adding transcripts and captions to audio and video files, organizations can ensure that their content can be indexed and searchable while increasing rankings.

How are subtitles, closed captions, and Subtitles for the Deaf and Hard of Hearing (SDH) different from one another?

Subtitles are designed for hearing users, as they only cover spoken text and do not include sound effects or other audio elements. SDH, on the other hand, are designed for those who are deaf or hard of hearing, by including additional information, such as speaker tags, sound effects and other elements outside of speech. Closed captions are required by law on all public broadcasts, as per FCC regulations and are typically formatted as white text on a black background that can be positioned anywhere on the screen.

Is it possible to add additional information or instructions to files?

Yes. Users can always add additional comments when submitting a file, either by typing in notes or by attaching relevant files for added context. In fact, this is highly encouraged as the more context that is provided, the more accurate the technical output will be, resulting in even less human editing required and lower costs.

What file formats does Verbit accept?

Verbit accepts any file format that a customer needs.

Is it possible to rush an order?

Yes. For an additional cost, files can be expedited. These jobs are flagged as high priority in the platform to ensure quick work.

Does Verbit have an API?

Yes. For more information or for documentation, please contact support@verbit.ai

Does Verbit integrate with video hosting or learning management platforms?

Yes. We currently integrate with the following platforms:

LMS: Blackboard, Canvas, Brightcove
Content Management Systems: Panopto, Kaltura, Youtube, Vimeo, Limelight, VoiceThread

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Am I able to see my files as they are being transcribed?

Yes. Verbit provides full visibility into the transcription and captioning process in real time. Users can edit or download files at any time.

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