Director, Sales Operations

About the role

Position Overview: The Director, Sales Operations is hands-on, driving revenue growth and global sales team productivity by optimizing processes, systems, applications, tools and data analytics. They manage CRM systems, forecasting, territory design, and reporting while collaborating with sales leadership to implement strategic initiatives and improve team efficiency.
Reports to: Chief Revenue Officer
Location: Remote (U.S.)

Key Responsibilities:

• Process Optimization: Analyze and enhance the end-to-end sales process to improve speed, efficiency, and scalability (This includes defining and implementing a renewal process).
• Technology & CRM Management: Oversee the sales tech stack (e.g., Salesforce), ensuring data integrity, system adoption, and integration of new tools.
• Analytics & Reporting: Develop dashboards to track key performance indicators (KPIs), sales metrics, and rep performance, providing actionable insights for leadership.
• Forecasting & Planning: Own the sales forecasting process, territory planning and, in partnership with finance, quota setting and commission structure.
• Sales Enablement: Collaborate with marketing and sales leadership on sales onboarding, training, lead management and sales compensation plans. This includes overall management of the annual sales conference.
• Team Management: Organize, guide, and support employees to achieve shared goals efficiently. Mentor for professional growth.

Required experience/qualifications:

• Experience: Demonstrated progressive experience in sales operations, sales analysis, or CRM management.
• Technical Skills: Deep proficiency in Salesforce.com or similar CRM systems and data visualization tools. Experience leveraging modern tools and automation, with a strong orientation toward AI-driven workflows and efficiency.
• Analytical Skills: Strong ability to interpret complex data, identify trends, and develop strategic, data-driven recommendations.
• Leadership: Excellent project management, communication, and cross-functional leadership skills. Key stakeholders include the sales and marketing leadership team, finance, customer success, MIS, and product management.
• Education: Bachelor’s degree in business, marketing, or related field.

Desired experience/qualifications:

• Experience with subscription management or renewal processes
• Customer success experience

Other considerations:

• Occasional travel to company offices (NY, Israel, PA), industry conferences, annual Sales Kick-Off required

What makes Verbit unique?

Verbit turns speech into impact. Our team of 250 professionals builds AI-driven solutions that help the world’s leading organizations get real value from their audio and video content. We serve high-end customers across the Legal, Media and Education markets with a next-generation verbal-intelligence platform that brings AI into the core of their workflows.
Our in-house technology combines advanced LLMs, GenAI capabilities and speech AI to power everything from legal-tech automation and real-time insights to intelligent media and learning workflows. Beyond transcription or accessibility, Verbit provides actionable intelligence: smart summaries, analytics, search, knowledge extraction, legal-deposition insights and more.
With more than 3,000 global customers relying on Verbit—including top law firms, universities, enterprises and media organizations—we’re building the future of how speech data is processed, understood and used.
Verbit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.