Campus Complete Subscription Terms

These Campus Complete Subscription Terms (the “Terms”) apply where Customer, who is an educational institution, has subscribed to one of the annual packages set forth below (the applicable annual package, the “Subscribed Package”).

Included Features. Each Subscribed Package shall include the applicable included features as set forth below.

Subscribed Package:	Tier 5	Tier 4	Tier 3	Tier 2	Tier 1
# FTE students:	40K+	15K+ to 40K	5K+ to 15K	1K+ to 5K	Up to 1K
Included Features
Academic Live captioning for live content, powered by Captivate™ AI engine Unlimited usage (English & Spanish) 1-hour notice prior to event	✓	✓	✓	✓	✓
Academic Post captioning for recorded content, powered by Captivate™ AI engine Unlimited captioning (English & Spanish) of (i) content supporting courses, events, clubs, social media postings, and campaigns during the subscription term or in the 12 months preceding the subscription recorded or licensed during the subscription term or in the 12 months preceding the subscription term; and (iii) content on Customer’s public-facing website other than archival content.	✓	✓	✓	✓	✓
Human Review – Accessibility Unlimited human review of Academic Post captions Unlimited review of materials for current students requesting accessibility accommodations 48-hour turnaround target	✓	✓	✓	✓	✓
Human Review – Capped human review of Academic Post captions (hours bank)	300 hrs./yr.	250 hrs./yr.	175 hrs./yr.	125 hrs./yr.	75 hrs./yr.
Verbit Translate AI-based translation Unlimited usage (all supported languages)	✓	✓	✓	✓	✓
Verbit Describe
Unlimited AI Audio Description (Extended and Standard) of (i) content supporting courses, events, clubs, social media postings, and campaigns during the subscription term or in the 12 months preceding the subscription term; (ii) content recorded or licensed during the subscription term or in the 12 months preceding the subscription term; and (iii) content on Customer’s public-facing website other than archival content.	✓	✓	✓	✓	✓
Extended Audio Description (Human-Reviewed), up to X hours*	10 hrs./yr.	10 hrs./yr.	5 hrs./yr.	5 hrs./yr.	5 hrs./yr.
Integrations with learning management, cloud storage, and video platforms	✓	✓	✓	✓	✓
Single sign-on integration	✓	✓	✓	✓	✓
Gen.V™ transcript insights	✓	✓	✓	✓	✓
Industry standard output formats	✓	✓	✓	✓	✓
Interactive Smart Player for video, see here for details	✓	✓	✓	✓	✓
Live Support Desk	✓	✓	✓	✓	✓
Discounted rates for other Verbit Services, 10% off standard pricing	✓	✓	✓	✓	✓
Early Access to features prior to general release, at Verbit’s discretion and subject to fair use; service levels and performance targets indicative only and not guaranteed	✓	✓	✓	✓	✓

Term, Renewal, and Changes. The Subscription Package term (the “Subscription Term”) shall begin upon the effective date set forth in the applicable Order Form or equivalent, and continue for 12 months thereafter. The Subscription Term shall automatically renew for successive renewal terms (each, a “Renewal Term”) of 12 months each, except where either Party provides written notice of intent not to renew at least 30 days prior to the beginning of the next Renewal Term. Notwithstanding anything to the contrary, no termination for convenience right shall apply to either these Terms or the Agreement during the Subscription Term. Supplier may modify these Terms from time-to-time, provided that any changes shall only be effective beginning in the next Renewal Period for which the changes were published at least 45 days prior to that Renewal Period.
Subscription Fee. The annual subscription fee (“Subscription Fee”) for the Subscribed Package (including fees associated with any add-on Services) shall be as set forth on the Order Form or equivalent, and shall be invoiceable upon the effective date of the Order Form or equivalent, and thereafter upon the beginning of each subsequent Renewal Term. Except where otherwise agreed by the Parties in writing, the Subscription Fee shall be payable within 30 days following the invoice date. No later than 45 days prior to the beginning of the next Renewal Term, Supplier may provide written notice of increase to the Subscription Fee, which shall be effective upon the beginning of the next Renewal Term, provided that such increase shall not exceed 5% of the then-current Subscription Fee.

Availability Target. During the Subscription Term, Supplier commits to using commercially reasonable efforts to ensure that the proprietary platform provided by Supplier in connection with the Subscribed Package (the “Platform”) will be available 99.0% of the time in any month (“Availability Target”), with availability calculated as:

𝑇𝑜𝑡𝑎𝑙 𝑚𝑖𝑛𝑢𝑡𝑒𝑠 𝑖𝑛 𝑚𝑜𝑛𝑡ℎ – 𝑡𝑜𝑡𝑎𝑙 𝑚𝑖𝑛𝑢𝑡𝑒𝑠 𝑖𝑛 𝑚𝑜𝑛𝑡ℎ 𝑡ℎ𝑎𝑡 𝑃𝑙𝑎𝑡𝑓𝑜𝑟𝑚 𝑤𝑎𝑠 𝑛𝑜𝑡 𝑎𝑣𝑎𝑖𝑙𝑎𝑏𝑙𝑒 𝑡𝑜 𝐶𝑢𝑠𝑡𝑜𝑚𝑒𝑟

𝑇𝑜𝑡𝑎𝑙 𝑚𝑖𝑛𝑢𝑡𝑒𝑠 𝑖𝑛 𝑚𝑜𝑛𝑡ℎ

Unavailable time shall not include (i) emergency maintenance, (ii) general Internet outages, or (iii) other causes beyond Supplier’s reasonable control.

Support Response Target. During the Subscription Term, Supplier commits to using commercially reasonable efforts to respond to issues reported by the Customer according to the following targets.

Severity Level	Description	Initial Response Time
I	An issue that causes the Verbit platform to be unavailable across all or materially all functionalities. E.g., scheduled and confirmed live caption sessions not receiving live captioning.	Live – 15 min Recorded – 1 hour
II	The Verbit platform is accessible, but at least one material feature of the services is not being delivered in material accordance with the applicable service description or is otherwise experiencing material degradation. E.g., post-production deliverables not being received according to schedule.	2 hours
III	An issue that does not materially affect use of a material feature of the services.	1 business day
IV	Non-performance related incidents, including general questions, requests for information, documentation questions, and enhancement requests.	3 business days