Post-Production Corrections Policy

This Post-Production Corrections Policy (the “Policy”) applies to the following Verbit services:

• Captivate Basic Transcription (Education or Media) – English, French, Spanish
• Captivate Transcription – English, French, Spanish
• Human Transcription – English, French, Spanish
• Audio Description – Script Only*
• Audio Description with Synthetic Voice*
• Audio Description with Human Voice*

* Excludes AI-based Audio Description.

The following requirements apply to all requests for corrections:

1. Requests must be sent to support@verbit.ai, within 14 days following delivery. Requests made more than 14 days following delivery will incur the full cost of processing the media according to applicable rates.
2. Source media must be reuploaded after the earlier of 6 months following delivery or Customer’s designated retention period.
3. Verbit shall target delivery of corrections within 10 business days following the request date. Volumes exceeding 5 media hours per account per day may require additional time.
4. Verbit’s ability and responsibility to provide corrections depends on the audio quality of the source audio as reasonably determined by Verbit, including factors such as clarity of the audio in a controlled environment, minimal background noise, a single speaker at any given time, and lack of media defects.

Subject to the foregoing, Verbit will correct the following types of errors that are specifically identified by Customer by timestamp and nature of error, but only to the extent the total identified errors in the file exceeds 3% (for Human Transcription, 1.5%) of the total number of transcribed words in the file: