Great. I think we

should be just about ready to get started.

My name is Danielle Chazen.

I'm here on behalf of Verbit.

We're very excited to have you here today

along with our incredible speakers from Verbit,

from the University of Florida,

as well as from Zoom itself

to really talk about what we're

seeing in this huge and quick shift to online learning.

All these things that are happening through

web conferencing platforms like Zoom,

what we've learned in the last couple of months.

I think we really are here to build a community today.

We really want this to be a dialogue and

an open forum where people

can really voice opportunities,

challenges, things that you're

seeing as we go through this shift.

Our speakers are very well versed in

these topics to be able to get you

some incredible best practices.

We encourage you to submit your questions

throughout the event through the Q&A,

which is within the Zoom application.

Please submit your questions there throughout.

We'll be addressing them at the end,

the last probably 10-15 minutes of the event itself.

There's also a chatbox that we encourage you to have

open dialogue with your colleagues there as well.

With that, I will start sharing my screen.

While I do so, I'll first hand over to

Scott Ready to introduce himself,

followed by the other panelists.

Scott, were really excited to have you, thank you.

Fantastic. Thank you so much, Danielle.

I'm really excited that there's so many people that are

joining the webinar this morning or this afternoon,

wherever you may be throughout the globe.

Welcome. My name is Scott Ready and I am

a Senior Customer Success and Accessibility Strategist

here at Verbit and oversee the educational vertical,

work within all the universities throughout the world and

helping them to create

a more inclusive learning environment.

To give you just a little bit of my background,

I've been in accessibility in

education now for over 30 years.

In higher ed, I was director of online education,

faculty member, and a department chair.

I've worked corporately, worked within private practice,

and also within state agencies,

and providing more access

for individuals with varying abilities.

My parents are both deaf and

instructors at the Missouri School for the Deaf.

That's where I had

the great privilege of growing up and experiencing

life in the community there at the school for the deaf.

With that, I will pass this over to Amanda.

Hi, good morning, good afternoon

wherever you may be. I'm Amanda Jackson.

I'm a learning specialist in

the Disability Resource Center

at the University of Florida.

I'm super thankful to be asked to be part of this panel,

so thank you Verbit for including me.

Thank you guys for tuning in and hopefully you're able

to gain some insight into

different perspectives and questions that you might have.

But my hope out of

this webinar is that you understand that we're all in

this together and we can rely

on each other and it's important for us to

ask questions and challenge narratives

and reach out to the resources that

we have because we're in unchartered territory.

How that comes into play is exchanging daily.

If there's anything that you can gain

from this webinar I hope you know that you

have people that are here

to work with you and to support you

and answer your questions. Misty?

That's awesome. Amanda, I'm so

excited to be able to learn from you today.

Good day, everybody, my name is Misty Cobb.

I am a new team member at Verbit,

but I come to you with almost 20 years

of experience in education,

both K12, higher ed and then corporate.

My most recent experience has been at Blackboard.

I worked at Blackboard for

over nine years in areas of solutions engineering,

customer success,

product management, and product ownership.

Before joining Blackboard, I was the director of

online learning at Jacksonville

State University in Alabama.

I also had time at

Jacksonville State where I

worked in instructional design.

Before that, I taught grades

9-12 in two different public school systems

in the state of Alabama.

I was so happy to

have the opportunity to teach a myriad of

business courses as well

as computer and computer science courses.

I had the privilege of leading students in

a very rural socio-economically challenged area

to be able to compete at both the regional,

state and national levels.

I had children who were able to win various competitions,

and the program was one of the

top ten in the state of Alabama.

My husband has cystic fibrosis and I am

an advocate for people with

cystic fibrosis through the Cystic Fibrosis Foundation.

So perspectives on accessibility are oftentimes

shaped by the experiences that

my husband has had in his life,

so it's my distinct pleasure to be with you today.

Yeah. Hey, welcome everyone.

My name is Mahsa Abadi and

I'm here today on behalf of Zoom.

I am a customer success manager at Zoom based in London.

The dope title gives it away already,

but my main responsibility is to make

sure our customers are successful

with Zoom and that the tool is

being utilized to the maximum efficiency.

I help customers with onboarding,

rolling out the Zoom product across the organization or

universities just to make

sure everyone is comfortable

with the ins and outs of the product.

Today I'm really excited to share

some best practices around utilizing Zoom in education,

and some general tips and tricks.

Fantastic. Thank you so much, Mahsa.

Just wanted to point out,

the slide that you see that's on the screen currently

is how to enable our captioning within Zoom.

You'll see two features there.

You'll see an opportunity to

enable captions that'll be at the bottom of the screen,

but also the ability to enable live transcript,

which will show on this side of the screen.

Even if you don't feel like you need captioning,

I would encourage you to

try it on so that you can share in

this experience that we have here today.

Everyone on this webinar is

aware that the incorporation of

technology and education experiences

has been on a steady increase over the past 20 years.

I can remember 20 years ago articles

debating if online was even a viable method of delivery,

then the last six months hit.

Boy, technology became more

than just the nice to have, didn't it?

It was essential to

the sustainability of education globally.

While no one would ever wish for a pandemic,

many are saying that what has taken

place over the past six months has escalated

the growth and incorporation of

technology for the future of education.

So rather than evolving courses over

time and having a comfortable rate

of adoption of technology,

many have had to jump in

really beyond their comfort level.

What will education experience look

like come fall semester or spring semester?

Institutions right now at

this very moment are making decisions

and performing around-the-clock design work

in preparation for fall semester.

Over this next 45 minutes,

let's have a discussion, all of us,

about what we have learned thus far

and what we might anticipate for the future.

Like Danielle said, please add

your comments in the chat feature,

and if you have any questions throughout this session,

please feel free to continue to

add them in the Q&A session.

First of all, let's hear from you.

We have a couple of poll questions.

You see a poll that has popped up on your screen,

please go ahead and answer that poll.

I've talked with institutions who

have transitioned their face-to-face

schedule to an equivalent time on

a web conferencing platform substituting

the on-campus schedule for

asynchronous remote meetings schedule.

While there's other institutions

I've talked with that have gone from

face-to-face to

a completely asynchronous approach

to delivering education.

Then there's institutions that have

some type of a blended approach.

It's interesting to see where you-all are seeing your

institution's going over this next fall semester.

As you can see here on the results,

97 percent of you are using some type of

a web conferencing platform

in order to deliver your education experience.

The second poll question

that we're going to be looking at;

is university considering a new normal in how to

offer and design courses since COVID-19?

This is an interesting topic

to really ponder and think about.

Will we return to

the way that education has been delivered?

Or is that going to really help us to look at how we can

continue to progress in using technology

or other approaches in delivering education.

I see now that 93 percent

say that there will likely be some kind

of new normal as we look

at education come fall and spring semester,

and the semesters to come.

Very interesting.

Then we have one more polling question,

and this is going to be more specific

towards this fall semester.

Our next polling question is,

come this fall, will your classes beheld in person?

This just splits it up between in

person on campus this fall answering yes or no,

but there could also be some blended approach too.

But will you have classes

held in person on campus this fall?

58 percent are saying yes,

and 42 percent are saying no.

Very interesting, thank you for sharing in that.

Amanda, would you share with us what the plans

are for the University of Florida as you know it today?

Yes, Scott. So I think that it's very

important to keep in context that

universities and colleges have to do what

is important and what fits for their student population,

for their faculty population,

for their administration,

and so everything is very contextual.

At the University of Florida,

we are still going by what

the Board of Governors and

the State of Florida University System is approving.

So the logistics of

how everything is going to be put in place,

we're still working that out.

So we do know that we're

going to more than likely have some in person,

we're going to have some online,

we're going to have some hybrid.

How that really plays out,

we're waiting for more direction,

at least the Disability Resource Center

is waiting for more direction.

If you're still in the same boat of,

we're just trying to prepare for

a few different environment,

that's what the Disability Resource Center

is trying to do with our students,

to prepare them for a variety of modalities,

of how instruction can potentially be.

Excellent. Thank you, Amanda.

I think the key word here is really agility.

How are we able to add

agility into our educational platform or

educational approach in order

to meet the demands and the needs of our faculty,

our students, our administrators,

the whole educational process?

Misty, is there additional considerations

that we need to take into place here?

I do think so, Scott.

In my mind, there is an extent to

which we have to consider

a trauma informed approach

to our teaching and learning for fall,

and perhaps even beyond the fall term.

I'll give two different examples.

So I have a seven-year-old daughter who is in ballet,

and her ballet classes resumed earlier this week.

So I was speaking with her about her desire to return.

Even at the age of seven,

she had a lot of reservations about her own safety,

what was the experience going to be like,

and I can sense that anxiety in her.

I wanted the decision to be hers,

but I needed to equip her and empower

her to be able to make that decision.

I don't think that's any different

for educators and for our students.

So we as educators and our students,

and frankly our families,

we've experienced a lot of disruption

to our normal and ingrained routines.

In my experiences,

routines provide individuals with a sense of

control and when these routines are

changed because of

the current events that we're experiencing,

it's very important that we don't make

assumptions about our students

understanding or how they process

the significance of the change that they're experiencing.

So I believe it's very important to take

time to explain the changes in your classroom,

whatever those may be,

and provide a predictable agenda for your learners.

This particular stat, I believe,

will help to reduce students stress and

increase their confidence in the new learning experience.

I would like to.

Yes, Amanda.

I would like to add that one of the things

that the Disability Resource

Center is constantly thinking

about is how do we

support our immunocompromised students?

What is that going to look like?

So supporting the students as well as their families,

because parents and guardians have

significant questions about what is that

going to look like and how are

you going to keep my children safe?

I have children, and it's

definitely one of those very serious questions.

But it's also about,

we've developed some very strategic marketing

to help promote healthy,

safe, habits, and things.

So I think at least for my role,

it's very important that I demonstrate or

we demonstrate healthy practices,

wearing a mask and washing your hands frequently.

Doing this much physical distinctly is

possible so that we can

relay that message to our students,

and also to hope to

decrease some of that anxiety associated

with being around people when we haven't

necessarily been around people in a very long time.

That's really interesting that you all share that,

because on the surface

you wouldn't think about the anxiety,

but I just think about myself personally.

There's a lot of anxiety when I walk into a store,

just trying to figure out how to

navigate in the store now.

The store has arrows that I have to

follow and I have to go this way and that way,

I can't go the wrong way on an aisle.

There is just so much that's hitting us that

is outside of our daily routine.

Then taking that and applying that

in our classroom so that we can,

again, like you all mentioned,

help to navigate that for the students so

that learning can be the main focus and not

having to have the anxiety of how

do we conduct ourselves in this new environment?

Excellent points.

Well, Dr. Cobb would you first share

with us some best practices when

designing a course that is incorporating

a synchronous sessions using a web conferencing platform?

Then as a follow up, Amanda,

would you also share the impact of this

on students with varying abilities, please?

Sure, Scott. So when designing courses,

it's really important to keep top of

mind your expected learning outcomes,

and so this requires planning.

When you're doing your planning,

I would encourage you to reserve

your synchronous sessions

for activities that are going to

benefit from the real-time instruction

or the real-time interaction.

So I enjoy collaborative activities

for reinforcing contents,

for further explaining or

connecting the content to the learning outcomes,

and then of course for building a sense of community.

I recommend that instructors and course designers alike,

spend some time reviewing quality rubrics.

These rubrics tend to be full of

ideas and methods for supporting your learners.

A couple of options that I'll name you may

already be familiar with a few of these, but if not.

At Quality Matters, the

Blackboard Exemplary Course Program Rubric,

SUNY has a really nice online course

Quality Review Rubric.

There is a Quality Online Course Initiative Rubric

from the Illinois Online Network,

and then another one that I really like is the Rubric for

Online Instruction from

California State University, Chico.

Additionally, Educause has a series

called seven things you should know,

and in that series they have

a really nice paper on the HyFlex model.

It's easy to read,

it's very easy to take and elucidate

actions that you can put into practice immediately.

Specifically, a few things that I would call out to you

are the idea of providing an orientation to your course.

This can be done live or you could record

this and place this video inside of your course,

and if you're using an LMS or

some other tool to deliver content to your learners.

You should also chunk your content and break

it down into small digestible components.

I encourage you to make

available a variety of assessment types.

Appeal to your learners different preferences.

You may have different preferences

about how you would like to do assess,

but give a variety and if you can,

this is a principle from the HyFlex model,

provide a menu where learners can then

choose from a menu of assessment options,

all that have the same measurement if you will,

of the learning outcomes.

Then it's super important to provide clear policies,

whether they are course policies or

instructor policies into your expectations.

I recommend you document

those perhaps as part of your syllabus,

but then also take time to explain

that maybe in a video

that students can go back and reference several time.

Then lastly, communicate

your grading procedures and processes.

This can alleviate a lot of anxiety for your students,

but it can also prevent you from becoming

overwhelmed with answering a lot of one-off e-mails,

where students are asking the same questions.

You're probably readily able to know what

students are going to all be

asking and you can address that up front,

which will help to alleviate some anxiety.

Just to piggyback off of Dr. Cobb.

I think that all of

those practices really speak

to universal design for learning,

and when we utilize universal design

for learning within the classroom,

it actually decreases the need

for retroactive accommodations.

If you're out there and you're

in the disability services profession,

you probably have heard that term

of a retroactive accommodation,

because we're trying to fit a student into

an environment versus making

the environment fit all students.

By utilizing those practices,

it will help more students be able

to equally engage within your classroom.

I think another thing to try to keep in mind is that

accessibility is also related to Internet connectivity.

I've had so many students reach out to me

and they're just upset

because their Internet dropped in the middle of an exam.

If you provide these multiple means of assessment,

then if an Internet drops in the middle of a quiz well,

they can write an essay,

or they can do a project with a group, or presentation.

It allows more students to be able to engage,

and also decrease the needs of trying

to fit a student into your learning environment.

You're just making the learning environment

open and welcoming to all of your students.

So I think Dr. Cobb, you hit the nail in the head.

Excellent. I can't say it any better,

but just to drive home

that one point that

everything that Misty and Amanda

shared about how the best practices impacts students with

varying abilities really just

makes it better for all students,

which is really the basis of

universal design as was mentioned.

We discussed some of the pedagogical aspects of

synchronous sessions in our new delivery approaches,

now let's talk some about

some practical and technical best practices.

Mahsa, would you share with us a bit about this?

Yeah. Thank you, Scott.

As Amanda said earlier, this new normal,

we're in this together,

and we're just trying to make that

as pleasant as possible for everyone.

These are really just some do's and don'ts

for Zoom learning.

We're spending hours in front of that screen

and looking and following

the lecture and trying to focus and learn.

Zoom is a video first company.

We invest a lot of resources in that part of the product.

It's highly recommended to make use of that.

It works with minimal bandwidth.

But it does make the

whole online video conferencing experience

so much more personal.

Just adding that human touch

is a great way to keep students

engaged as opposed to just listening to a person speak.

They can follow your body language,

your reactions, you can follow their reactions.

It's actually a really important part

of the online learning experience.

Again, it just really helps to create

a more personal connection while teaching over Zoom.

With that also, I know it

takes a little bit of time to get used to it,

but while teaching over Zoom,

try to look into the camera.

It just creates an eye-contact effect.

I know again, it does take some time to get used to

this new environment that we're in,

but you will get used to it.

But also the overall

environment that you're actually sitting in,

make sure that there's

enough light in the room that you're in.

Try to maybe sit in front of a window

or have enough light in the room if it's dark.

Use the tools available to

you within the technology as well.

If you have a messy background or something like that,

you can use our virtual backgrounds

to make it all look nicer and clean and tidy,

less distraction for students,

and it all looks a lot cleaner and neater.

Then also during your class,

especially during the first sessions,

setup some online etiquette.

Discuss the online etiquette with

your students, set some expectations.

Also periodically revisit these topics.

Remind everyone they are on video,

so they probably don't want to start eating.

Make sure everyone is muted when they're not

speaking just to avoid having

dogs barking in the background and

babies crying and things like that just

to minimize that friction during

class and allowing everyone to focus.

Zoom is a very feature-rich product as well.

You have a lot of tools available to

you to increase that engagement.

Again, sitting in front of the computer and

listening to someone speak

for hours can be pretty tiring.

So keep them engaged.

Use your tools.

You have things like screen-sharing obviously,

but also launching polls here and then,

getting some feedback and reactions from your students.

You can annotate together.

You can use a whiteboard to let

students annotate on a light screen with you.

You can use the breakout rooms to just break up

that large session into smaller subsessions,

let your students work on

assignments and then bring

everyone back into the main room.

All of these really engaging tools help to

keep the audience engaged and on board with you.

Leave some time to pause.

We tend to just talk on these conference calls.

Really embraced the pause every now and then.

Let the students digest

what you have just shared with them.

Give them enough time to maybe

add comments and feedback and ask questions.

When delivering a presentation

or sharing images and files or videos,

give them enough time to

take what you've just shared with them.

Then at the end of the class,

share your content, your handouts,

any papers or images or videos

you would like to share with your students,

let them grab it before you end the session.

The technology is really there to help you

transfer that in real life experience

over to virtual experience.

The tools are there, I

just want to encourage everyone to make use of them.

Also familiarize yourself with the technology.

Kids and young adults and

adults are super tech-savvy these days.

Make sure you know your technology.

Take the time to learn about it because it is

your main tool for the virtual learning environment.

Just make sure you feel comfortable using

it and you know the ins and outs.

We have weekly webinars as well.

Visit our website at to sign up for

these training sessions where

you can ask questions and all of that as well.

Now, if we go to the next slide.

With the astronomical increase

in Zoom's popularity over the past few months;

we're obviously so honored to be able to

help the world to stay

connected in these uncertain times,

but with that we've seen some behavior online,

especially during classes as well,

where kids would just take advantage of the technology

and sometimes try to sabotage the learning sessions.

It's really important for you as a host of

that meeting or the lecturer to, again,

know that technology and have your sessions

preconfigured in a way that

minimizes the risk of any friction in that meeting.

It's really important to make

your meetings more private and more secure.

There are a few things that you can set up in

advance of your class.

Make sure your sessions are protected with a passcode.

You can enable a waiting room

to make sure you are in control

who comes into your class and who stays out.

There are different levels of

security settings that you can utilize.

You can even restrict

your participants to a specific domain only.

You can enable a setting that we

call Only Authenticated Users Can Join.

With that, you can basically whitelist a few domains.

If you want to whitelist the domain of your university,

because you rarely have

any external presenters or speakers in your sessions,

it really helps to keep

any uninvited guests out of that meeting.

Now, there are multiple

different settings available to you.

I would say there is not a

one-size-fits-all for all sessions,

so you really have to figure out

what's best for your sessions,

what the level of security is that you need for

your online learning sessions

and make use of what's available.

We have also introduced this security button.

If you have used Zoom recently,

you will see that there is a new button in

your toolbar that really helps you

mitigate any kind of risk on the fly as well.

That's probably the most visible change that

we've made in the Zoom interface.

The icon really just simplifies

how the host can quickly find

and enable many of Zoom's in-meeting security features.

These features were available before,

but they were scattered across

several areas of the product.

We just wanted to make it easy for people to access,

this is why we introduced that button.

By just clicking on that security icon,

the host and the co-host can

enable the waiting room on the fly or lock the meeting.

If you know everyone is in there already,

all your guests have arrived,

then you can just close the door and make

sure any uninvited guests stay outside.

You can also, on the fly,

limit the screen-sharing to the host only,

you can restrict your students from renaming themselves.

There have been some use cases where

students were just renaming themselves

through reconnecting and then

the whole class was reconnecting,

but actually it was just a prank.

You can mitigate all of that with

the features that we've introduced pretty recently.

Fantastic. Thank you so much Mahsa.

I appreciate you sharing and

enhancing our knowledge and ability to

use this platform in our educational setting.

We have another question that we would

like to ask each of you.

This is a reality,

and so we want to hear

from you as to what your perception is,

if this is a reality or if this is not.

Video fatigue, well, we're hearing

that 61 percent is saying that yes,

there's video fatigue, and then 37 says sometimes,

and then three percent say no.

Excellent. I know that I have found myself

on Zoom calls and

video calls much more here in

the last couple of months than I ever have been.

We have another question that I want to ask you.

Are you seeing a difference in

engagement between the beginning of

the online learning shift versus now?

As the semester was,

wasn't even the semester was early mid semester.

As we made that transition,

are you seeing a difference in the engagement?

We're seeing the results of this is 61 percent says yes,

three percent says no and then

36 percent says that they're unsure.

Something just to keep in mind and keep a pulse on,

as you continue to monitor your students,

I always say that we have to change roles

throughout the semester as

to student engagement and how

we monitor their student engagement.

How we are able to infuse different techniques

in order to either maintain engagement or re-engage.

Now introducing this component to

our learning environment requires us to do the same.

So very good.

Well, Misty, on top of that,

would you share some about student engagement and

the best practice that is able

to be achieved within these environments?

Sure. I think whenever

you experience a change in modality,

regardless of you moving from

face-to-face to fully online, hybrid, high flags,

whatever combination it might be,

you really do need to sit and take some time to

reflect on your methods for

keeping your students engaged.

With COVID, it's probably extremely likely that you

did experience or you will experience

a reduction in the direct interactions

that you have with your students.

This reduction can really make

all aspects of your course overwhelming.

You can support your students in their efforts to engage

your content by breaking it

down like I mentioned earlier.

Then even with your assessments,

you may have some.

I know when I taught finance,

I had an assignment

that literally spanned the entire term of the course.

If I were having to change modality,

I would break that down and I would make

distinct segments of

that particular assignment instead of

letting it be something that was running

and building over the duration of

the semester to try to minimize

the amount of anxiety or

that feeling of being overwhelmed.

You can also not be afraid of over explaining.

You may have heard of the rule of sevens.

There was a study that Microsoft did some time ago,

and it was about

advertising and marketing and really audio messages

that we are all exposed to in commercials,

radio advertisements, or whatever they might be.

It adheres to the rule of sevens,

but it really far exceeded the rule

of sevens because what they found from

their research was that the optimal number of

exposures is really between six and 20 times.

Again, the context was on marketing and advertising,

but I don't think there's a lack of applicability

to that same messaging

that we deliver in teaching and learning.

Never feel like you are over

explaining or overstating instructions,


or even the actual content of

a lecture that you might be presenting in your course.

Again, be careful not to misjudge

your students experiences with any form of

digital learning or assume that they all

have a clear understanding

about the global health pandemic.

Even if they have an understanding,

they may be coming to you with different perspectives and

frameworks that are present in their lives.

You can help mitigate this and help support your students

by engaging them in some discovery activities.

Open-ended questions are really important.

These will help provide you with insight

into what their experiences have been.

It will help you to clarify misinformation.

You may think, I know I'm guilty of

thinking that people understand what I'm saying,

the meaning of it, that they're

interpreting my Southern accents,

but that's not always the case.

So be purposeful that you're connecting with

students and that you're connecting

them to the content in as much as you're able to do so.

You can do this with discussion boards.

Everything does not have to be live.

In fact, you should be very careful and strategic

in creating

your live opportunities to meet with your students.

But discussion boards are great ways for you to be

able to draw your students out

and then use their responses as a way

or as a means of introduction for

when do you meet with them again live.

Then also don't forget to

give special attention to relationships.

Your relationship to your students,

all of you may find that your well-being becomes

more important than traditional learning compliance.

Be purposeful to create environments where you

can display that you have an investment in your students.

An example of this is taking a few moments to lay

the content to the side

and lay an assessment to the side.

Just pay attention to the reality that we're

all experiencing on a day-to-day basis.

Again, this does not have to be complex.

This could be as simple as,

everyone take a couple of moments

to place in the chat a new lesson that you

learned about yourself or something tough that you've

experienced or a hopeful moment that you've

had since the last time we were together.

So you could do that live.

You could even choose to send a reflective top of e-mail.

I know when I was teaching online,

I used a journal.

A lot of people ask their students to journal,

but I enjoyed journaling my own experiences from

an instructional perspective about what I was

learning through the course of my instruction.

I have thoughts too about how

my students perform on an assessment or how they

receive a particular component or

set of instruction or a module in my course.

I could reflect on what I felt like I

did well as an instructor.

Maybe things that I learned

after the fact that I could have done better at.

Draw out your students and help them

feel like they're empowered to respond to that,

and you will begin to see

a real power when you act on that.

Don't wait till, for example,

the end of the term to do an assessment or allow

students to provide you feedback on the course content,

but also in your approach to instruction.

If you receive that input early,

then you can take action and your students can be

the beneficiaries of the changes

that you implement based on your feedback.

Well, there was a number of

golden nuggets in that information.

Thank you so much Misty.

I know I'll be going back and

referring back to a lot of that information.

Let's take a look at how we can make our Zoom meetings

and also online learning

accessible to fit all students' needs.

Really, when we're taking a look at creating access,

I can't overemphasize how

when we create something that is accessible or

it's thought as to

be creating an accessible content item,

we're really creating it so that

it's more usable by everybody.

But some things to take into consideration really are,

if you're sharing content like Mahsa said,

with your class and it's a PDF,

make sure it's a formatted PDF.

In that way, if a student is using a screen reader,

they'll be able to engage with that PDF as opposed to

a document that has just been saved as

a PDF that's not formatted.

If there's images,

just a basic accessibility tip

is to be able to add ol tags to that image,

so that again, any user

is able to identify what that image is.

The beautiful thing about this

is that you can start being more

pedagogical in your approach in having ol tags.

If it's a picture of George Washington,

but yet the content

that you're covering is about period clothing,

then the ol tag can actually be a reflection

of the purpose that you're using this image for,

rather than just being

an ol tag that identifies what's in this image.

If there's a video or audio caption,

caption, caption videos and audios.

I hope everyone on this webinar has

had an opportunity to see

the impact of having the live transcript open.

Hopefully that has encouraged you to be more

engaged in this session so that

you're able to see how this

isn't just for individuals

that might be deaf or hard of hearing,

but really it's a tool that everybody can benefit from.

If you have a PDF and you're unsure if it's accessible,

Blackboard Ally is made available.

The file transformer that enables

accessible alternative versions of

the original document to be able to be created for free.

Our friends over at Blackboard Ally

have provided a link for you to be able to

use this file transformer

and we'll post that in the chat for you.

Amanda, is there additional things that you would like to

mention and the use and

application of Zoom or web conferencing and

online that you have

seen stressed and making it more accessible?

Definitely Scott. I think that one of the things to

keep in mind is you might not know how to do all of

these things and that's okay.

Wait, what I would encourage you to do is

reach on to instructional designers.

There's great YouTube videos.

I didn't know how to add an alt text to an image.

Whenever we switched over to online learning,

I had turns of faculty reaching

out to me asking, which is great.

We want faculty to ask these questions.

It shows that the digital accessibility

is a vital importance.

But if you don't know how to do it, that's okay.

Search on some YouTube videos.

I've reached out to Zoom

before because I wanted to

know more about how to use a specific feature.

So don't be afraid to ask questions

to different people within your sphere of influence.

I would say that one of our common challenges that

we've had is proctoring online exams.

We have a variety of modalities,

there could be LockDown Browsers or on a locker ProctorU.

There's a variety of different ways

to proctor online exams,

and trying to facilitate

accommodations in an online environment

can be rather difficult.

So being open to talking to

maybe your Disability Services Office

and asking questions about,

"Well, how do I facilitate

this accommodation now that things are online?"

It's okay to reach out.

That's what we're here for.

We're here to support you and we're

here to answer those questions.

If we don't have the answer to those questions,

it's our job to find the answers to these questions.

It's very important that you

utilize the resources that you

have within your institution.

If you don't necessarily have

as many resources as you would like to

have within your institution,

then reach out to different listservs.

I have in the last couple of months.

I did myself to so many

different listservs just because

I have questions about like,

well, where do I find clear masks or how do I do this?

How do I do so many different things?

They were necessarily questions

that I actually had to think about.

Now, that it's become such a real thing,

reaching out to others for their insight and

for their guidance is a vital importance.

Because there's no way that we can be the keeper of

all the knowledge but we can find people that

have the knowledge of different places

that we need that knowledge if that makes sense.

Another issue or common challenge

that we've experienced is Internet connectivity.

I've been in a Zoom meeting,

and my Internet drop or I was

connected to the VPN and then the VPN dropped.

Then I have students who have been in sessions

and their exams close out.

So as an instructor,

being open to hearing

those concerns and being

willing to work with your students

because I saw an increase

as we saw more people having to use online instruction,

there became more Internet connectivity issues,

probably because there's more people

on the Internet and all the time.

So just being open to having

those conversations and being

willing to work with your students,

whether that be for online exams

or for how you plan on delivering your instruction.

It's important, just like Dr. Cobb said,

to engage in that conversation and

communication with your students, gauge where they're at,

whether that's family concerns

or that academic concerns, just being there.

I think that we

have the opportunity to be someone's one-person.

If you have that opportunity to be

able to stand there and support your students,

yes, you should support them academically,

but also you can be there for them during this time.

I think it would help reduce some of the anxiety too.

Excellent. Thank you so much, Amanda.

To demonstrate the commitment

that Verbit has to not only access,

but to really to enhance a student learning.

I'm really excited to share with you a new release,

Live Room by Verbit.

Now, don't tune me out.

This isn't a commercial and I'm not going

to get salesy on you here,

but I do know that this is a technology that enhances

learning for all students

while providing needed access for others.

When you've just seen the best movie ever,

don't you want to go and tell all your friends about it?

I've got to share a little bit

with you about this Live Room.

There are features that you would expect,

such as accurate live captions.

But wait, there's more.

No, I'm just kidding. I hope you're laughing with me.

But seriously, the transcript that you have been

viewing during this session is

drastically enhanced in Live Room

to be a true learning feature for the classroom.

What we're experiencing here in this is

for the webinar environment,

and it works very

successfully in the webinar environment.

But in the classroom environment,

you need some added features.

In that interactive transcripts,

students are able to,

first of all, personalize their environment.

They're able to change

the font size and color and the background color.

But also they have features where they're

able to annotate by highlighting,

adding their own personal notes,

and at anytime during and also at the end of the session,

the student can download the transcript in

their personal notes in order to be able to study.

This sure beats the Sony cassette recorder

that I used when I was in college.

Misty, you had an example from

your academic days as to how

this transcript can really impact. Would you share that?

I will give a brief example.

So it struck me that when I was in my doctoral program,

we would have classes on Thursday night, Friday night,

all day Saturday, like 7:00 AM until 5:00 PM.

Everyone, the faculty, and

all of us students were completely exhausted.

So two perspectives on this.

As a student, it would have been so

freeing and empowering to have had a tool like this,

even sitting in a face-to-face classroom,

to have had a transcript that I could reference from

key lectures or presentations to free me

from having to sit and take copious notes.

As a learner, if I'm having to take notes,

then all of my energy and effort is being

exerted into that note-taking process.

So you miss contextual clues

because you're so engaged in that particular activity.

I didn't really learn to take notes well,

until frankly, I was teaching my own children

how to take notes and they

learned of the new methodology.

In the absence of that,

my goal was basically to create as close to

a handwritten transcript as

I could have what was being said,

which was a futile effort.

I can also say from the flip side of that,

because of that experience when

I was actively in the classroom,

it was a very common practice for me to make

listening guides or to create lecture notes,

that was a worksheet that was

partially completed so that my students

would have some scaffolding to support them as they would

experience exposure to new content.

From an instructional perspective,

I would be freed of having to do

that extra step for my students if I

had Live Room by Verbit,

particularly for online instruction.

Because then it's like having

your own personal note-taker

that's doing all the note-taking for you,

and then you have the ability to

highlight things that you need to come back to,

maybe parts that you want to dig more deeply into,

perhaps an office hours with your instructor,

areas where you had a couple of questions or concerns.

Then if there's new terminology,

there's a new concept,

maybe concept is defined early on but I don't grasp,

the real meaning of that until later in the lecture,

the ability to search

that information and go back in the video to

where that was first introduced so that I

can establish a firm foundation for myself,

is just frankly invaluable in my opinion.

Excellent. To share with

you a little bit about how this works.

So after downloading the Live Room app

on the student's computer,

the student and instructor are

able to just click on the link and join the session.

The instructor will not be required to do

anything extra in order for the captioning to appear.

The student will just click on the link provided

by the instructor and the app takes care of it.

When someone speaks, the audio is captioned

both through technology and human type correctors,

producing an initial caption that is

90 percent accurate in three seconds.

Then the type correctors finalize that accuracy up to

95 percent accuracy in 15 seconds or less.

If 99 percent accurate transcript is needed,

we're posting online with the recording, for example,

that can be requested and that can be

provided within 24 hours.

We have a short video here.

I know we're getting close to the top of the hour,

so I've asked Danielle to post

the link to the video in the chat

for each of you to be able to click on and open

up and watch once we conclude this.

This video within a minute shares

with you what the Live Room looks like.

I'm going to be able to leave

the last few minutes here to answering questions.

Then if there's questions that we're not able to address,

we will be putting together a blog

and a follow up with the answers to those questions.

So stay tuned for that.

With that, Danielle, are there questions that have been

asked in the Q&A that we need to address?

Sure. Yeah, we've been

getting an amazing amount of questions

and a lot about specifics within Zoom,

such as Zoom background, things like that.

I think for those more tactical questions,

we're definitely going to [inaudible] together,

which we will share with everyone afterwards.

We will get all of the [inaudible] ,

great expertise there and work those tactical questions,

I think people are really interested in knowing.

So we will follow up with that.

Some interesting questions that I saw coming in.

One of them was surrounding video and trying

to both engage with students with

video as well as hold students accountable.

So the question was with video,

there's these great benefits such as body language and

reactions and things like that we can pick up on.

This person is wondering if teachers should require

their students to use video

or leave it up to the students.

But there's always that fear

that maybe they're going to

turn off the camera and leave the room.

So we were wondering just to get your take,

I'll shoot it out to anyone on

the panel that would like to address

how they would maybe handle that situation

in terms of personal preference, accountability.

I think it's a really interesting question.

Misty, would you address that for us?

I'll take a stab at it and then I would like to hear

from Amanda and her perspectives there as well.

I would suggest that whatever your choice is,

if I would be compelled,

particularly if my course were

advertised as being an online course

that early on perhaps

even in early parts of registration,

you take the opportunity to look at

your registration list and go ahead and

begin communication with their students,

and let them know that

the expectation is that you do want them to have video.

Then that way they can prepare

appropriately and they know what to expect,

and then there should be less resistance

should you choose to require them to have video on.

Then again, as we said in this session,

I would maybe half times

the video is on and then give a reprieve,

maybe take some break or give students a moment to do

some self-reflection or to prepare

written responses to questions you may have posed.

Then when it's time to come back and discuss that,

then have videos on again.

I think a little bit of on and off might help to strike

a balance that provides

comfort and assurance to students.

Amanda, what's your take?

So I think it

also depends on whether or

not you're recording the video.

So one of the things that has been brought

aware is that if you are recording your session,

you need to make sure that your students

will agree to being recorded.

If they don't agree to being recorded,

then they should be given the opportunity

to have their video off.

The same would apply for if they don't

agree to having their audio recorded,

and so they can chat

their interest through the chat feature.

That's my first thought. Also, I

do know of students are having

anxiety associated with being on camera.

So I think just like you suggested

being open and having that communication with them,

if there is a situation where you have a student in

your class that is seriously just not

feel comfortable being on the video,

and then being open to

exploring different ways of

checking for their engagement,

whether that be that they are

encouraged to chat and answer every so

often or complete a poll

or however that might look for you.

But being open to having that communication that yes,

you would want to have the video on.

But if for some reason, someone doesn't

feel comfortable being open

to figuring out how it can work without the video.

Excellent. Danielle, is there

one more question before we end the session?

I know we're just a minute over.

Sure. One more question was regarding in addition to

that pedagogical and

the technological considerations that we discussed,

are there any other considerations

that people should really be aware of and

keep top of mind in order for

education to succeed right now?

I think Misty, you're probably best

for to answer this question.

But just a last

takeaways everyone navigate this environment.

I would like to summarize everything I've already said,

which time probably doesn't really permit for that.

That said, you have to start with a plan

and then know what your desired outcome is.

You're from an instructional perspective,

as well as the desired learning

outcomes you have for your students.

Then I would take a backwards design approach into that.

There were so many things to consider.

Accessibility becomes increasingly important.

It's important, period.

But in terms of accessibility,

I can't help but think about

something that Amanda netted earlier.

I think there's going to be a new set of accessibility

needs and requirements that

perhaps we haven't experienced before.

Maybe students who do feel the need

to identify or raise your hand and say,

I need some accommodations

because I think of my husband with cystic fibrosis,

he has to be extra careful in

previous environments where he taking courses.

He would've never perhaps expected

to have asked or request an accommodation.

So be mindful that

students may not really understand at this point

that they're experiencing something that will

require them to ask for

help in a way they've never needed it before.

So just mindfulness, planning,

thinking about your online activities,

your Zoom webinars or a Blackboard

Collaborate or whatever it is that you're using.

Be very mindful to make sure that

the activities you're planning for that or

those that will benefit the most

from being synchronously together.

Thank you, Misty. So I know that we ran over for awhile,

but it's great to see how many people

stayed on after the time.

I think that these topics are incredibly

relevant to everyone in our community.

We will be creating

an on-demand video of this webinar that we will

share with all of you and we welcome you to share with

other colleagues who may not have

been able to join us live.

As well as putting together our guide

with some more best practices you can

go back and reference on and have

just as other material to access.

But Amanda, Mahsa and Misty,

Scott I just want to thank you

so much for joining us today,

giving us your time and your insight.

I know that our education community

greatly benefit these opportunities,

and as we go forward,

we're always looking for a more topics

that are interesting to you.

So we encourage you our community to

also feel free to connect with us.

We'd love to show you more about

the Live Room from Verbit functionality.

We'd love to hear things that are in top of

your mind that you'd like us to continue to adjust,

so please still free to do so.

Thank you all so much for your time today.