We respect your privacy. This Privacy Policy applies to the Verbit Software Ltd. websites and online account system (collectively referred to as the “Site”), as well as data collection, usage, and dissemination practices.

By using the Site, you consent to the practices described in this Privacy Policy. If you do not consent to these practices, please do not use the Site. We reserve the right to change this Privacy Policy at any time.

Collection and Use of Personal Information

We may collect Personal Information, including your e-mail address, name, postal address, telephone number, certain types of demographic information, and information about your computer hardware and software. We may also combine Personal Information you provide to us with publicly available information, such as your organization’s name.

We use your Personal Information for the operation of service, to fulfill your requests, to send you important information regarding the Site, to improve the quality of the Site, and for general usage statistics. We may use your Personal Information to inform you of products, services, and promotions. We may also contact you via surveys to conduct research about your opinion of current services or of potential new services. If you do not want to receive such email messages, we will give you the option to opt out or change your preferences.

We may share Personal Information with our trusted partners who work on our behalf. These partners may use your Personal Information to help Verbit Software Ltd. communicate with you about offers from Verbit Software Ltd..

Verbit Software Ltd. may work with ad networks that display targeted advertisements based on Personal Information. These ad networks may make inferences based on this information in order to provide targeted ads to people who meet the targeting criteria. They may also collect and aggregate information about you and use that information to serve targeted ads to you. You can opt out of targeted advertising through the Network Advertising Initiative (NAI).

If you provide us with Personal Information, you have the right to review the information for correctness, request correction of errors, request that the information not be used to contact you, request that the information be deleted from our records, and to opt out of being solicited by us.

Disclosure of Personal Information

We do not sell, rent or lease Personal Information to third parties. We may disclose Personal Information to third party service providers who need the information to provide us with components of the Site or our products and services. This may include website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service and email delivery services.

We will disclose your Personal Information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to a law or comply with legal process served on us; (b) protect and defend the rights or our property (including enforcing this agreement); and (c) act under exigent circumstances to protect the personal safety of our users or the public.

Non-Personal Information

We may collect non-personal information, such as demographic information and any other information that does not reveal an individual’s specific identity. We may use non-personal information for any purpose, at our sole discretion, unless otherwise noted in this Privacy Policy.


The Site may use cookies to help you personalize your online experience. If you choose to decline cookies, you may not be able to fully experience all of the features of the Site. The use of cookies is standard practice on the Internet and is done by many websites.

We may also use cookies, tracking pixels and related technologies to improve the site, communicate with you, and provide targeted advertising to you.

Web Beacons

We or service providers acting on our behalf may use web beacons in our advertisements and in our emails. Web beacons help us to track usage and performance of the Site.

IP Addresses

The Site may keep logs of your IP address whenever you visit, along with the times of your visits and the pages you visited. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites.

Payment Processing

We use a third party payment service to process credit card payments for products and services provided by us. When you provide credit card information on the Site, that information is sent directly to the payment service. We do not have access to your full credit card number and do not store that information. You acknowledge and agree that any Personal Information that you provide in connection with your credit card payments will be transmitted directly to the payment service. Information transmitted to the payment service is encrypted using SSL software and the payment service is required to comply with all applicable privacy and security laws and the rules and regulations issued by the credit card companies. However, we are not responsible for the payment service’s failure to comply with such laws, rules and regulations.

Use of Our Publishing Tools

The Site enables certain Verbit Software Ltd. customers to publish searchable transcripts and closed captions to a customer’s own website or to third party websites. Please note that any information you disclose may become public information and may be available to visitors to the website where they are posted and to the general public. Please exercise discretion and caution if you choose to publish your content. We are not responsible for the use of any Personal Information you disclose through your use of the Verbit Software Ltd. publishing tools.

Use of Our Forums

The Site includes message boards, forums, chat functionality, profile pages, and blogs to which you are able to post information and materials (collectively referred to as the “Forums”). Please note that any information you disclose through the Forums may be available to visitors to the Site and to the general public. Please exercise discretion and caution while using the Forums. We are not responsible for the use of any Personal Information you disclose through your use of the Forums.


We use reasonable organizational, technical and administrative measures to protect Personal Information under our control from unauthorized access, use or disclosure. We restrict access to Personal Information to users who need it and to a reasonable amount of time. If we share your Personal Information with a third party we require that company to protect the information and to not use it for any other purpose. When we collect or transmit sensitive information such as a credit card number, we use industry standard methods to protect that information.

Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please contact us immediately if you believe that your communication with us has been compromised.

Other Notices Regarding Privacy

We retain Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is permitted or required by law.

We reserve the right to change this Privacy Policy without prior notice. You can find out when this Privacy Policy was last revised by referring to the “Last Updated” legend at the top of this page. Any changes to our Privacy Policy will become effective upon our posting of the revised Privacy Policy on the Site. Use of the Site following such changes constitutes your acceptance of the revised Privacy Policy then in effect.

If you are concerned about how your information is used or if you have questions regarding this policy, please contact us at





Security is a critical part of our business. All of our staff are bound by confidentiality agreements. We provide secure control over data and user access, and sensitive data can be transferred back and forth over a secure connection.

Data Usage, Storage, and Disposal

Customer Access

The system supports multiple users, departments, and admin privileges. Access to data can be shared or restricted to certain users. For example, some users can have the ability to invite other users, while others may not. Access to payment and billing information can also be restricted. Staff Access

Data access is restricted to staff who need the access to edit the data. Our transcriptionists have access to the media while it is being transcribed. Once a transcription is complete, the transcriptionist no longer has access to that data. While processing the data, our transcriptionists do not copy the information onto their hard drive. The data is transcribed using a web-based interface and sent directly to the server where it is stored on each save.

Disposal of Data

Upon request, we can permanently delete your video and audio files as well as your transcripts and captions data from our servers. We will retain the names of the video or audio files, duration, and other metadata required for billing and accounting purposes. Users who delete their accounts have their data expunged. RSA authentication is required to access methods to expunge data.

Third Party Marketers

We do not share or sell information we collect with third party marketers.

Data Collection and Usage

Data Collection

We do not collect information other than what is uploaded by users in audio / video form and transcribed to text.

User IDs

User IDs and passwords used to access a user’s account are encrypted at all times and we have a system to assist users to retrieve lost passwords.

File Transfer

SSL is used consistently throughout the account system. SFTP is also available to upload media files.

Credit Card Processing

We provide secure credit card payments through a third party payment processor. We store an independent ID# associated with a payment account handled by the payment processor. This ID cannot be used to identify the payment account independently and is sent to the payment processor to initialize the payment. does not see or store the actual credit card information.


Cookies are used to identify a user with session data using an unidentifiable string that only makes sense to the server and is unintelligible to a human reading the cookie. Explicit personal information, such as an email address or name, do not exist on the cookie. One month is the maximum expiration date set for session cookies.


Confidentiality and Staff Training

Our staff have signed confidentiality agreements with Our staff are educated and trained on how to run systems correctly and best practices on security and privacy.

Protocol for Security Breach

A security breach would result in shutting down Internet access to the affected portions of the Web application while triage is performed. Any transcriptionist responsible for an intentional breach of security would have his or her contract terminated.

Applicable Laws

We encrypt stored email addresses and comply with CAN-SPAM laws. Other sensitive data, such as credit card information, is handled by certified third parties.


Talk to a transcription specialist