Once the initial technology-produced transcript is ready, the file passes to our human transcribers. This step is divided into two stages: editors and reviewers to ensure that the transcript reaches over 99% accuracy. All our transcribers are highly qualified and must pass a rigorous test with a 10% acceptance rate.
Artificial intelligence automates the transcription and captioning process. Once complete, any corrections or modifications to the technical output are fed back to the ASR engine through adaptive algorithms. It is also fed with new data to provide context and is trained to recognize different accents and audio quality characteristics of the customers. These features make the technology more accurate over time.