Video Survey Software Provider
Video Survey Software Provider
Quick and accurate transcription of proceedings
Tools that don't compromise on quality or customer needs
Manual tasks which needed to be reduced
A partner to provide guidance and customized tools
“When there are transcript keywords there are far less inaudible tags. From my point of view, things are just running smoothly [with Verbit]. The more languages we can start moving over to you, the better because it’s so much easier on support.“
“We used to have backlogs of about 1,000 unfinished transcripts, so I’d have to spend two days being a transcriber. We used to have to transcribe and sit there transcribing 2-3 days at a time to make sure we had the work, so that’s how core [transcription] is to us. This solution [by Verbit] has taken it all off my hands.“
“Quality issues [prior to using Verbit] affected everybody because customers would notice, and customer success, sales, operations [would need to be involved], so when there were issues they were big issues, such as when brand names weren’t correct throughout a pilot project [where quality needed to be on point] and the SLAs. This is important for brand names, and brand names and concept names are our bread and butter.”
“Everything has been very honest from day one and very open, so not having some functionality in place, but looking into it with dev team or even talking about pricing, it was all very open. There were no hidden agendas. It’s unusual, especially because I’ve been through it with so many different suppliers running tests. This has been a refreshing experience.”
“The more languages that I can handover to [Verbit] the better. It’s just so much less work. Even languages that we’re sending to other providers now are taking a lot of work, with SLAs and with quality, and I don’t have that now with Spanish and English. I am confident that [with Verbit] they’ll be fine. I don’t even need to look anymore really, which I do to keep track, but I’m not having to spend hours.”
– Technical Support Lead