CUSTOMER SPOTLIGHT

Keypath Education

In a Nutshell
Keypath Education partners with leading universities to offer online program management services, and create global access to high-quality online education. As part of their full package service, all faculty-generated audio and video content must have an accessible alternative for students with hearing impairments. Keypath Education was looking for a transcription and captioning solution provider that would meet their accessibility requirements and seamlessly fit their existing processes.

The Challenges

Keypath Education required a transcription and captioning provider that would ensure the accessibility of all course materials and integrate with their existing processes.
Keypath Education was seeking a partner to assist with:
Experience Icon

Accessibility needs

Facilitation of transcription and captioning of all video and audio content for improved student accessibility without the need to utilize in-house resources.

Experience Icon

Simplified processes

A flexible solution that could be adjusted to Keypath’s per-program needs and unique organizational requirements, yet still simple.

“We aim to provide access to high quality online education to all students, regardless of disability. Making sure all audiovisual content has an accessible alternative is a big part of that, and Verbit is helping us achieve this goal.”

Joe HemmerlingDirector of Instructional Design,
Keypath Education

The Solution

After exploring various options, Keypath selected Verbit’s transcription and captioning solution, which included:

Domain-trained Automated Speech Recognition (ASR) Engine

AI technology

Human expertise

Powerful, robust capabilities

Dedicated customer success

The Results

Reduced Costs

“With our previous vendor, we had to submit requests for transcripts and captions separately. With Verbit, we receive both simultaneously, so we’re no longer double-charged for the same transcription job.”

Increased Efficiency

“Being able to export transcripts in PDF or plain text form has been a timesaver for us. We build our transcripts in HTML since it’s more accessible that way, and we don’t have to worry about document formatting.”

Personalized Approach

“With our previous vendor, we rarely heard from anyone, and it was unclear who to reach out to if we had questions, concerns or anything of that nature. Verbit being so responsive and more relationship-focused has made a big difference for us.”

Tailored Solution

“Verbit was willing to address our business needs with a per-program customized solution, which has saved us a tremendous amount of time, as we no longer have to match up the amount being spent with the program manually.”

“It’s clear to us that Verbit is always looking to make improvements to take their services and product to the next level. We’re all interested to see what comes down the pipe and we’re looking forward to continuing this relationship.”

Joe Hemmerling, Director of Instructional Design,

Keypath Education

Download the Case Study