Brigham Young University-Idaho
Lack of resources
BYU-Idaho employed 11 transcribers on campus, tasked with covering over 500 hours of transcription per week. High demand for services and too few people to provide them made it impossible to meet students’ needs and recover from a lengthy backlog of requests.
Most in-house transcribers were students who would eventually graduate, leaving the university to hire and train new staff that were less experienced and unable to keep up with rigorous demands.
BYU-Idaho had over 1,000 pieces of audio that were never transcribed or captioned. Activities like tutoring sessions or extra content that took place outside of the traditional classroom setting only added to the growing backlog.