Udacity (August 2018)
Udacity’s primary concern was with transcription and caption accuracy. Udacity required an impeccable standard to support a cross-section of student, including those who prefer to learn by reading, those who are non-native English speakers, and students with disabilities, particularly those with hearing impairments.
Udacity’s secondary concern was speedy service. This was critical because of the high number of videos created that require transcription and captioning.
Udacity serves millions of students and has high standards for quality at scale. They were looking to minimize the incremental cost of video transcription, while simultaneously increasing quality, in order to serve students globally.
Verbit delivered completed transcriptions in one to two business days
Verbit was able to easily process technical terms and maintain a consistent level of high quality
Verbit offered a competitive cost-per-word while delivering better results on speed and quality
“Most importantly, Verbit helped us uphold our core values of putting students first and enabling equitable access to higher learning for all.”