Founded in 2017, Verbit harnesses the power of artificial and human intelligence to provide a smart
transcription and captioning solution. Built on adaptive algorithms, it is the only technology that generates the most
detailed speech-to-text files to provide over 99% accuracy, delivered at record-breaking speed. Smart AI technology
supports on-demand CART services for real-time results. Verbit’s customized solution helps organizations maximize the
potential of their audio and video files by making information searchable, accessible and actionable.
· End-to-end implementation of CS platforms, from tool selection to full global implementation.
· Collaborating closely with Customer Success, and other teams in order to support and improve existing processes and drive new initiatives.
· Develop analytically-driven insights to design comprehensive recommendations and communicate with business owners and leadership teams.
· Partner with stakeholders cross-functionally to pilot recommendations and iterate based on feedback.
· Drive a culture of optimization by continuously improving processes to deliver higher value, growth, and efficiency.
· Technical admin of multiple systems and working with professional services.
· Support M&A integration processes and manage integration projects from start to finish.
404 5th Avenue
· +2 years of experience in Sales/CS Operation or CS role
· BA in Industrial engineering/Economic or equivalent, MBA - advantage
· Strong analytical, communication and problem-solving skills, fast learning capabilities
· Experience in implementing tools and processes in global high pace company
· Highly motivated, self-starter, organized, independent, analytical, detail oriented; metrics-driven
· Own the end-to-end process of tracking the revenue funnel and forecast, in addition to CS KPI's and management.
· Guide business decisions by preparing ad-hoc analyses of operational metrics in support of a wide variety of business initiatives across functions
· Excellent in written and spoken English
· Proficient with Microsoft Excel
· Experience in the field of B2B and SaaS sales with a good track record - Advantage
· Implementation/admin experience in Salesforce/Gainsight/DealHub, Advantage
404 5th Avenue