Realtime Technical Services Coordinator I


Operations & Delivery



Apply to this job

About the role

We are currently seeking a Realtime Technical Services Coordinator to join our Operations group at VITAC, a core division of The Verbit Group. VITAC's 35 years of captioning expertise together with Verbit's dual Artificial Intelligence + Human Intelligence method, makes us the most trusted solution for ensuring all video and audio content, both live and recorded, is accessible to everyone.

Realtime Technical Services Coordinators play a vital role in VITAC’s real-time captioning department. RTS Coordinators provide customer and captioner support in a dynamic environment.

Please note this is an onsite position.

Essential Duties and Responsibilities:

  • The scope of work may include but is not limited to the following: 
  • Set up closed captioning for live TV networks.
  • Ensure on-air continuity of captions for all shows being captioned.
  • Research and transcribe scripted portions of programming.
  • Use attention to detail to ensure that caption file is correct for live broadcast.
  • Troubleshoot and resolve client issues to ensure continuity of closed captions.
  • Partner with Realtime Captioners to set up/test/verify captions for their scheduled program.
  • Assist clients and Captioners with various questions about connections, caption placement, etc.

If you want to join our journey, you'll need:

  • High school diploma required. Associate’s or Bachelor’s degree preferred.
  • Candidate must be able to work variable shifts (including late evenings, early mornings, weekends, and holidays)
  • Strong English grammar and proofreading skills
  • MS Office proficiency
  • Typing experience (moderate typing ability at 35 wpm)
  • Ability to work effectively on independent task or work cooperatively as part of a team
  • Experience with video equipment is helpful, but not required.
  • Customer service/retail experience a plus

What Makes Verbit Unique?

Verbit’s team is committed to putting our customers’ words to work! Join a team of 500 incredible individuals who share a vision of making all video and audio content accessible to people with disabilities and more actionable and engaging for everyone. Verbit’s in-house, AI-based solutions take live and recorded audio and video to the next level. We do more than just provide the best captioning, transcription, translation and audio description - we offer helpful insights through Generative AI and other features on top of these tools. With Verbit, our 3,000 customers globally can make the most out of their content, events and conversations. Leading universities, corporations, legal agencies and media entities benefit from Verbit’s customized offerings and verbal intelligence platform which is built for the needs of speech-intensive industries.  

Join our journey as we make take all verbal information to the next level. 

Do You Have Verbit DNA?

Verbit's people are committed to 'winning together' through constant collaboration to have an impact on the world. They share a 'do good' mentality and apply it daily in their work.

We’re a group of:

  • Tech-savvy individuals who are always open to more growth and learning opportunities
  • Adaptable and flexible people who thrive in a fast-paced, startup environment
  • Creative minds who rethink and question how to outperform past results
  • Effective communicators who can promote and represent Verbit’s tech and brand

Verbit  is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  

This a full time position that requires work to be performed onsite in our Canonsburg, PA office location.

Our compensation for the role is $17/hr and will align with the candidate’s experience and skill set. In addition, Verbit offers a comprehensive benefits package, including Medical Insurance, Dental Insurance, Vision Insurance, Life and AD&D Insurance, Short Term and Long Term Disability, Paid Time Off and 401k.