IT Support Specialist

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Operations & Delivery

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London

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About the role

IT Support Specialist

Full Time

Location: Cranbrook, Kent (UK)– hybrid (2-3 days in the office).

We are looking for a highly motivated and enthusiastic full-time IT Support Specialist who can be the face of IT Services to our employees. The ideal IT Support Specialist will be a self-starter, with the ability to work well under pressure, work independently with limited supervision and have solid problem-solving, judgment and decision-making skills. Are you ready to join the team?

As IT Support Specialist you will....

Responsibilities

The scope of work may include but is not limited to the following: 

·       Manage configuration and deployment of all desktop and laptop computers.

·       Provide support to users (remote and in house).

  • Provide support for Microsoft Office 365 (Excel, Word, Outlook, Teams)
  • Troubleshoot problems reported by users.
  • Analyse and isolate issues.
  • Provide tracking desktop and laptop asset inventory.
  • Assign configuration of authentication and authorization of directory services.
  • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
  • Administer servers, desktop computers, printers, smartphones, software deployment, security updates and patches.
  • Must be available after hours and weekend and in case of emergency, this may require late night, weekend and overnight availability from time to time. This is rare but can happen.
  • Other duties as assigned by management.

In order to be great at this job you’ll need:

  • Positive Customer Service approach and attitude
  • At least 1+ years working in a fast paced, rapid decision environment. 
  • At least 1+ years providing IT (desktop and software support) to internal employees (via phone and in person)
  • High proficiency with Microsoft Office software suite (Excel, Word, Outlook, Teams)
  • High proficiency with desktop and laptop operating systems 
  • High proficiency with hardware and software technical support
  • Excellent verbal and written communication skills
  • Experience documenting process and procedure for training purposes and contributing to knowledge base development.
  • Experience with Helpdesk Ticketing systems (Freshservice, Zendesk)

It will be even better if you have:

  • Experience utilising MDM software like ZoHo’s Desktop Central, Ninja or Kaseya
  • Experience with interactive meeting technology (Teams, WebEx, GoToMeeting, Live Meeting)
  • Experience collaborating with a multi-national team.

What Makes Verbit Unique?

Verbit’s 500+ individuals share a vision of making all video and audio content accessible to everyone. Verbit’s in-house, AI-based solutions take live and recorded audio and video to the next level with the support of 5,000 human professional transcribers. Our captioning, transcription, translation and audio description are trusted by more than 2,000 customers globally, including leading universities, corporations, legal agencies and media entities to make their content accessible, engaging and interactive!

Verbitizers are actively making the world more equitable for individuals with disabilities every day. After achieving the milestone of becoming a “unicorn company” and showcasing 6x revenue growth year over year, we are humbled and still fascinated by this ride. Verbit currently has a market cap of $2B, which is still growing. You too can join our journey toward accessibility and the reinvention of industry practices. Join our offices in New York, San Francisco, Tel Aviv and Kyiv to take advantage of flexible remote work opportunities and work with amazing people.

Do You Have Verbitzer DNA?

Verbitizers have the initiative to bring goals and dreams to fruition with a can-do attitude and the motivation of true go-getters.

We’re a group of:

  • Tech-savvy individuals who are always open to more growth and learning opportunities
  • Adaptable and flexible people who thrive in a fast-paced, startup environment
  • Creative minds who rethink and question how to outperform past results
  • Effective communicators who can promote and represent Verbit’s tech and brand

Verbit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  

 

This a full time, hybrid position.

Salary for this role is £35,000 per annum.